A specialist bank serving the blended financial needs of business owners, property entrepreneurs and family businesses.

Authenticator App

If you have a smartphone, our Authentication App is the easiest way to authenticate your actions on your Online Banking. Please see our guides below on how to register your App and how to use it authenticate any actions on your account. 

FAQs

Cynergy Bank Authenticator App

Before you can use the App, you’ll need to register it. View our guide to registration here.

You can download a PDF version of the registration guide here.

Once registered, you can use the App in two ways:

When using Online Banking and the App on the same mobile device:

Simply tap the authentication image displayed in Online Banking.  This will open your App and you’ll be asked to enter your app PIN.  Once entered the App will auto-fill the authentication code in Online Banking for you.  Once this is done, simply tap ‘Confirm’ in Online Banking to complete the transaction.  View our step-by-step guide to authentication on a single device here. 

When using Online Banking and the App on two different devices:

Use the App (on your smartphone or tablet) to scan the authentication image displayed in Online Banking (on your laptop or desktop). Once you have scanned the image successfully the App will display an authentication code that you will need to enter into Online Banking to complete the transaction. View our step-by-step guide to authentication on multiple devices here.

You can download the App to any smartphone or tablet that uses the iOS or Android operating system. The App is available to download for free on the Google Play store or the Apple App store.

You can download the App to any smartphone or tablet that uses operating systems iOS 8.0 onwards or Android 4.1 onwards. 

You must de-register your old device using the instructions below.

  1. Go to the Online Banking homepage, where there is a link to ‘Authenticator App / Digipass® reset’ under the log in section. You will then be directed to input your user ID and passcode to log in.
  2. Click ‘Request one-time passcode’ to confirm you want to reset your App. Input the code you receive by text and select continue.
  3. Confirm you want to reset your App by clicking ‘Confirm reset’

When you have completed the reset, you will be prompted to register your new device the next time you log in to Online Banking. You will need to have two devices available for the registration process.

Make sure you’ve downloaded the latest version of the App available to your new device before you attempt to re-register.

You must de-register your old device first using the instructions below.

  1. Go to the Online Banking homepage, where there is a link to ‘Authenticator App / Digipass® reset’ under the log in section. You will then be directed to input your user ID and passcode to log in.
  2. Click ‘Request one-time passcode’ to confirm you want to reset your App. Input the code you receive by text and select continue.
  3. Confirm you want to reset your App by clicking ‘Confirm reset’

You must de-register your old device using the instructions below. You will need to have two devices available for the registration process.

Make sure you’ve downloaded the latest version of the App available to your new device before you attempt to re-register.

Yes, once the new ‘Cynergy Bank Authenticator’ App is available, you’ll need to download it to your smartphone or tablet.  Once you’ve done this:

  1. Log in to Online Banking (on a different device – ideally a laptop or desktop) and follow the simple on-screen steps to register your App.
  2. Once registered, you need the App to authenticate when you log in to Online Banking, make withdrawals and certain other requests via Online Banking.

Please view our step-by-step guide to registering the Cynergy Bank Authenticator App here.

You’ll only be able to register the App, and use it, on a single device, for example, your smartphone or tablet. 

Yes, the new App will be registered to you as an individual and the same App can be used across all your accounts with Cynergy Bank.

No, the new App will be registered to you as an individual.  Each account holder will need to register and use their own App to access Online Banking.

Before you can use the App, you’ll need to register it. You’ll need two devices to register – one (a desktop or laptop) for Online Banking and the other (a mobile phone or tablet) to scan the registration images we will display in Online Banking. View our guide to registration here.

Once registered, you can use the App in two ways:

When using Online Banking and the App on the same mobile device:

Simply tap the authentication image displayed in Online Banking.  This will open your App and you’ll be asked to enter your memorable App PIN. Once entered the App will auto-fill the authentication code in Online Banking for you.  Once this is done, simply tap ‘Confirm’ in Online Banking to complete the transaction.  View our guide to authentication on a single device here. 

When using Online Banking and the App on two different devices:

Use the App (on your smartphone or tablet) to scan the authentication image displayed in Online Banking (on your laptop or desktop). Once you have scanned the image successfully the App will display an authentication code that you will need to enter into Online Banking to complete the transaction. View our guide to authentication on multiple devices here.

If you have forgotten your PIN, you can reset your App at any time on Online Banking by following the instructions below.

  1. Go to the Online Banking homepage, where there is a link to ‘Authenticator App / Digipass® reset’ under the log in section. You will then be directed to input your user ID and passcode to log in.
  2. Click ‘Request one-time passcode’ to confirm you want to reset your App. Input the code you receive by text and select continue.
  3. Confirm you want to reset your App by clicking ‘Confirm reset’
  4. Open your App and click on the cog icon at the top right-hand corner. Select ‘Reset Authenticator’ and then tap ‘Yes’ to confirm. This will then complete the reset process.

When you next log in to Online Banking, you will need to re-register your App and can set up your memorable PIN. You will need to have two devices available for the registration process.

You must de-register your original device on Online Banking following the instructions below.

  1. Go to the Online Banking homepage, where there is a link to ‘Authenticator App / Digipass® reset’ under the log in section. You will then be directed to input your user ID and passcode to log in.
  2. Click ‘Request one-time passcode’ to confirm you want to reset your App. Input the code you receive by text and select continue.
  3. Confirm you want to reset your App by clicking ‘Confirm reset’

When you have completed the reset, you will be prompted to register your new device the next time you log in to Online Banking. You will need to have two devices available for the registration process.

Make sure you’ve downloaded the latest version of the App available to your new device before you attempt to re-register.

If you’re having issues with the App, you can reset your App at any time on Online Banking by following the instructions below.

  1. Go to the Online Banking homepage, where there is a link to ‘Authenticator App / Digipass® reset’ under the log in section. You will then be directed to input your user ID and passcode to log in.
  2. Click ‘Request one-time passcode’ to confirm you want to reset your password. Input the code you receive to your phone and select continue.
  3. Confirm you want to reset your code by clicking ‘Confirm reset’
  4. Open your App and click on the cog icon at the top right-hand corner. Select ‘Reset Authenticator’ and then tap ‘Yes’ to confirm. This will then complete the reset process.

When you next log in to Online Banking, you will need to re-register your device to use Online Banking again. You will need to have two devices available for the registration process.

Make sure you’ve downloaded the latest version of the App available to your new device before you attempt to re-register.

If you continue to have issues with your device, please contact Customer Services.

If you accidentally deleted the App, you will need to de-register your device on Online Banking by following the instructions below.

  1. Go to the Online Banking homepage, where there is a link to ‘Authenticator App / Digipass® reset’ under the log in section. You will then be directed to input your user ID and passcode to log in.
  2. Click ‘Request one-time passcode’ to confirm you want to reset your app. Input the code you receive to your phone and select continue.
  3. Confirm you want to reset your App by clicking ‘Confirm reset’

When you next log in to Online Banking, you will need to re-register your device to use Online Banking again. You will need to have two devices available in order to register your device.

Make sure you’ve downloaded the latest version of the App available before you attempt to re-register.

Yes, if you don’t have a smartphone or tablet you will need the new, upgraded version of our Digipass®.  

It’s a small device, about the size of a large matchbox, that you can use instead of our App to authenticate when using Online Banking.

You can order one from our Customer Service team.