Visa Secure
What security features are included on my debit card?
What is Visa Secure?
Card Activation and PIN
Do I need to make a PIN transaction before using my new card?
How are transactions authorised?
What does it mean when funds are ‘on hold’?
Using Online Banking
How can I activate my Debit card?
How do I set up a password?
What do I do if I don’t have my mobile phone number registered to receive a verification code SMS, or if I need to update my mobile phone number?
What should I do if I have not received the verification code?
What will happen if I enter my verification code incorrectly or can’t remember my debit card password?
Can I receive the verification code when I am overseas?
Getting Help
How can I apply for a debit card?
How does the debit card password work?
When will I receive my new card if mine is expiring soon?
I haven’t received my PIN. What should I do?
My PIN isn’t working. What should I do?
What is Contactless?
Can I use my card for regular payments?
What should I do if I have a dispute with a card transaction?
How much can I spend on my card?
How does my Euro debit card work?
Which cashpoints can I use my card?
What should I do if my card is lost or stolen?
Why is my card not working?
How can I keep my card safe?
Ways you can contact us
Email us
using our online form.
