Skip to content

Taking your security seriously

Security and fraud

How we're making banking safe for our customers, information, tips and resources to help you avoid falling victim to fraud and/or scams.

Making banking safe for our customers is a top priority for Cynergy Bank.

Fraud is suspicious activity on your account, that you did not know about, and that you did not authorise. A scam is when you have paid an individual or company because you thought that they were genuine.

If you have any concerns or questions, please get in touch with us immediately.

Reporting a fraud or scam

The faster you act, the better.

If you think you’ve been the victim of a fraud or scam, here is what to do, and who to contact.

IMPORTANT! Cynergy Bank will never text, email, or telephone, asking you to disclose personal banking details or to move money from your account. If this happens, please end the communication and contact Customer Services immediately.

woman sitting at desk on laptop, drinking coffee. Decorative image

Common frauds and scams

Frauds and scams come in all shapes and sizes and will keep changing to try and trick you. Examples may include unsolicited texts, or messages, and fake websites. 

Learn about some common scams

Protecting yourself against fraud and scams

Read our tips on protecting yourself from fraud and scams. We have also put together a list of security and fraud prevention links that you may find useful.

Important information: external sites and products

All of the external sites you can access through the Cynergy Bank website are here to help you. However, we are not responsible for, and do not endorse, the content, accuracy, or availability of any of these external sites and products, which you may wish to visit or install.

Ways you can contact us

Icon. Telephone.

Phone us

0345 850 5555 (or +44 (0) 20 3375 6422 if you're calling from outside the UK)

Icon. Email

Email us

Use our online form to send us an email

Also see: