Making banking safe for our customers is a top priority for Cynergy Bank.
Fraud is suspicious activity on your account, that you did not know about, and that you did not authorise. A scam is when you have paid an individual or company because you thought that they were genuine.
If you have any concerns or questions, please get in touch with us immediately.
Reporting a fraud or scam
The faster you act, the better.
If you think you’ve been the victim of a fraud or scam, here is what to do, and who to contact.
IMPORTANT! Cynergy Bank will never text, email, or telephone, asking you to disclose personal banking details or to move money from your account. If this happens, please end the communication and contact Customer Services immediately.
Common frauds and scams
Frauds and scams come in all shapes and sizes and will keep changing to try and trick you. Examples may include unsolicited texts, or messages, and fake websites.
Protecting yourself against fraud and scams
Read our tips on protecting yourself from fraud and scams. We have also put together a list of security and fraud prevention links that you may find useful.
Important information: external sites and products
All of the external sites you can access through the Cynergy Bank website are here to help you. However, we are not responsible for, and do not endorse, the content, accuracy, or availability of any of these external sites and products, which you may wish to visit or install.
Ways you can contact us
Phone us
0345 850 5555 (or +44 (0) 20 3375 6422 if you're calling from outside the UK)
