Reporting a fraud or scam

The faster you act, the better.

IMPORTANT! Cynergy Bank will never text, email, or telephone, asking you to disclose personal banking details or to move money from your account. If this happens, please end the communication and contact our Customer Service team immediately.

Business Banking

Common frauds and scams

Learn about common frauds and scams

Frauds and scams come in all shapes and sizes and will keep changing to try and trick you. Examples may include unsolicited texts, or messages, and fake websites. 

Business Banking

Safety tips and resources

Protecting yourself against fraud and scams

Read our .

We have also put together a list of for your reference.

Business Banking

Making banking safe for our customers is a top priority for Cynergy Bank.

Fraud is suspicious activity on your account, that you did not know about, and that you did not authorise. A scam is when you have paid an individual or company because you thought that they were genuine.

Important information: external sites and products

All of the external sites you can access through the Cynergy Bank website are here to help you. However, we are not responsible for, and do not endorse, the content, accuracy, or availability of any of these external sites and products, which you may wish to visit or install.

Also see:

Ways you can contact us

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Secure message

Send us a secure message by logging into Online Banking.

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Email us

using our online form.

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Phone us

0345 850 5555 (or +44 (0) 20 3375 6422 if you're calling from outside the UK)