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Taking your security seriously

Security and fraud

How we're making banking safe for our customers, information, tips and resources to help you avoid falling victim to fraud and/or scams.

We take fraud, and other financial crimes, very seriously. However, to help keep your banking as safe as possible, we need your help.

The following tips can help you to be better protected, and keep your money safe.

Always question uninvited approaches

Instead, contact the company directly, using an email or phone number, that you can check is genuine.

Check your bank statements regularly

If there are any transactions that you don’t recognise, always contact us immediately.

Don’t share sensitive information

Never reveal your passcode, PIN, or share your card details. Be careful with the level of detail shared on social media sites, and check your privacy settings.

Make purchases safely

When using your debit card, always shield the keypad when entering your PIN.  Always check that the total for each purchase you make is correct, before you complete a transaction.

Stay safe online

Always update the operating systems on your computer or electronic devices, as soon as they become available, and install anti-virus software.

Never mislead the Bank about the purpose of a payment

Fraudsters may try to persuade you to tell the bank, that a payment is for something different to what they have told you. They may suggest it will go through smoother, or that the bank may stop the payment otherwise. This is a sign of fraud.

Shop safely online

If you’re buying something online, and you don’t know the seller, never pay by bank transfer. Always use a credit card, debit card or PayPal – or a payment option that offers some protection against fraud. Only shop at secure websites. The locked padlock, or unbroken key symbol, should be showing on your website browser.

Be wary of doorstep tradesmen

Take caution, if someone unsolicited knocks on your door, and offers to do some work on your house, that you didn’t know you needed. It is often overpriced, and unnecessary. Always get further quotes from known, and trustworthy tradesmen.

Update your passwords

Change your passwords regularly. Don’t use a password that can be easily guessed, and make sure that your Online Banking password, isn’t the same one, that you use for other websites.

Dispose sensitive documents securely

Shred any paperwork that reveals sensitive information, such as bank statements, card details, and other personal data.

Securely use ATM machines

Don’t use an ATM if you think it has been tampered with, and report any suspicions to Customer Services.

Check your credit report

If someone has used your name to take out a loan, or credit card, it may not show on your bank statements. Check your credit report at least once a year, for any unusual activity.

If you believe that you have become a victim of fraud, you should contact us immediately on 0345 850 5555 during business hours.

Ways you can contact us

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Phone us

0345 850 5555 (or +44 (0) 20 3375 6422 if you're calling from outside the UK)

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Email us

Use our online form to send us an email