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Taking your security seriously

Security and fraud

How we're making banking safe for our customers, information, tips and resources to help you avoid falling victim to fraud and/or scams.

Information security

Cynergy Bank has been awarded certification to the international standard for information security, ISO 27001. Certification means that Cynergy Bank:

  • Demonstrates its commitment to keeping customer data safe

  • Has met the demands of the International Organisation for Standardisation, and in doing so, means that it will continually be recognised as a global leader in security, and resilience

  • Can demonstrate its active compliance with the requirements of its regulators

This is just one of a number of initiatives that Cynergy Bank has implemented, to ensure our customers can be confident, when banking online. Other initiatives include:

  • Providing customers with the award-winning IBM Security Trusteer Rapport software FREE of charge. This software enhances the safety of Online Banking.

  • Providing a Digipass, to make secure payments via Online Banking.

  • A FREE Text Message Service, which provide a range of standard and customisable alerts.

Our certification was supported and confirmed by the British Standards Institution (BSI). BSI provides assessment, and certification, to a number of management system standards, in over 150 countries worldwide.

For more information on British Standards Institution visit

Ways you can contact us

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Phone us

0345 850 5555 (or +44 (0) 20 3375 6422 if you're calling from outside the UK)