Skip to content

Contact us

What would you like to do?

(via on online form)

Send a secure message

Secure messages are sent via . For more help, take a look at our .

Phone us

Our Customer Service lines are open from 8.00am to 7.00pm weekdays and 9.00am to 5.00pm () on weekends and bank holidays.

Phone 0345 850 5555 (or +44 (0)20 3375 6422 if you're calling from outside the UK). Calls may be recorded for monitoring and training.

For customers with hearing or speech impairments

Contact us using .

Report fraud or a lost or stolen card

Tell us straight away if your card has been lost or stolen or if you think you have been a victim of fraud. Check our for for advice and contact information.

Our regional offices

Headquarters:

London

4th Floor
One New Change
London
EC4M 9AF

Visits to offices are by appointment only. Contact your Relationship Manager to arrange.

Opening hours are 9.15pm – 5.15pm, Monday to Friday.

Redhill

Floor 6
Kingsgate
62 High Street
Redhill
RH1 1SH

Birmingham

112 Colmore Row
Birmingham
B3 3AG

Manchester

Manchester Business Centre
3 Hardman Square
Spinningfields
Manchester
M3 3EB

Glasgow

1 West Regent Street
Glasgow
G2 1RW

Back to top

Contact us

Telephone
0345 850 5555 or +44 20 3375 6422 (if calling from abroad)
Calls may be recorded for monitoring and training.

Customer Service telephone opening hours
8.00am – 7.00pm Monday to Friday
9.00am – 5.00pm Saturdays, Sundays and Bank Holidays

Email us (via our online form)
Click here for our online form

Modern Slavery Statement

Read our statement, financial year ending 2023

Cynergy Bank plc. Registered in England and Wales: 04728421.
Registered office: 4th Floor, One New Change, London EC4M 9AF.
Correspondence address: PO Box 80030, London EC4P 4NG.

Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Asset Based Lending is exempt from regulation by the Financial Conduct Authority and the Prudential Regulation Authority. Our main business is the provision of financial services under registration number no. 575105. Cynergy Bank and the curve logo are registered trademarks.

Eligible deposits with Cynergy Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the protected limit are unlikely to be covered. Further information is available here or at https://www.fscs.org.uk/ .

For free and impartial advice, set up by the government, click here .

Cynergy Bank plc is a member of UK Finance and subscribes to the Standards of Lending Practice published by the Lending Standards Board which covers good practice in relation to loans, overdrafts and other types of lending that we do not currently offer.

BSI ISO 22301 Business Continuity Management badge (BCMS579919) - BLUE
BSI ISO/IEC 27001 Information Security Management badge (IS 568376) - BLUE