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Contact us

We promise to focus on your needs, as business owners and savers.

What would you like to do?

Email us (via on online form)

Send a secure message

Phone Customer Service

Report a lost or stolen card

See our office locations

Raise a complaint

Email us

Complete our online form to direct an inquiries to our Customer Support team.

Sending secure messages

Secure messages are sent via Online Banking. For more help, take a look at our Online Banking Frequently Asked Questions (FAQs).

Phone us

Our Customer Service lines are open from 8.00am to 7.00pm weekdays and 9.00am to 5.00pm (UK time ) on weekends and bank holidays. Phone:

0345 850 5555 or
+44 (0)20 3375 6422 (if you're calling from outside the UK).

Calls may be recorded for monitoring and training.

For customers with hearing or speech impairments

Contact us using Next Generation Text Service .

Report fraud or a lost or stolen card

Tell us straight away if your card has been lost or stolen or if you think you have been a victim of fraud. Check our reporting fraud page for for advice and contact information.

Our regional offices

Headquarters:

London

4th Floor
One New Change
London
EC4M 9AF

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Visits to offices are by appointment only. Contact your Relationship Manager to arrange.

Opening hours are 9.15pm – 5.15pm, Monday to Friday.

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Redhill

Floor 6
Kingsgate
62 High Street
Redhill
RH1 1SH

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Birmingham

112 Colmore Row
Birmingham
B3 3AG

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Manchester

Manchester Business Centre
3 Hardman Square
Spinningfields
Manchester
M3 3EB

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Glasgow

1 West Region Street
Glasgow
G2 1RW

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