Contact us

What would you like to do?

Send a secure message

Secure messages are sent via Online Banking. For more help, take a look at our Online Banking FAQs.

Phone us

Our Customer Service lines are open from 9.00am to 6.00pm Monday to Friday (UK time). Please note, we are closed on weekends and bank holidays.

Phone 0345 850 5555 (or +44 (0)20 3375 6422 if you're calling from outside the UK). Calls may be recorded for monitoring and training.

Hearing or speech impairment?

Contact us using Next Generation Text Service / Relay UK.

Request a call back

If there are higher-than-usual wait times, rather than wait on the phone, you may request a call back from Customer Service. If you would like a call back within the next working day you can press ‘1' at any time. Just leave your phone number, and we will return your call when the next agent is free to assist you.

When we call you back

If our Customer Service team needs to call you back, their call will come from one of these phone numbers:
+44 20 3901 7531 or +44 20 3892 4149.

Report fraud or a lost or stolen card

Tell us straight away if your card has been lost or stolen or if you think you have been a victim of fraud. Check our reporting fraud for for advice and contact information.