Contact us

Upcoming changes to Customer Service hours

From Monday, 3 March, our Customer Service hours will change to 9.00am to 6.00pm, Monday to Friday only. .

What would you like to do?

Send a secure message

Secure messages are sent via . For more help, take a look at our .

Phone us

Our Customer Service lines are open from 8.00am to 7.00pm weekdays and 9.00am to 5.00pm () on weekends and bank holidays.

Phone 0345 850 5555 (or +44 (0)20 3375 6422 if you're calling from outside the UK). Calls may be recorded for monitoring and training.

*** PLEASE NOTE: From Monday, 3 March, our Customer Service hours will change to 9.00am to 6.00pm, Monday to Friday only. ***

Hearing or speech impairment?

Contact us using .

Request a call back

If there are higher-than-usual wait times, rather than wait on the phone, you may request a call back from Customer Service when your place in the queue comes up.

When we call you back

If our Customer Service team needs to call you back, their call will come from one of these phone numbers:
+44 20 3901 7531 or +44 20 3892 4149.

Report fraud or a lost or stolen card

Tell us straight away if your card has been lost or stolen or if you think you have been a victim of fraud. Check our for for advice and contact information.