Online Banking

From account balances to recent transactions, our Text Message Service, will also alert you, if a potentially suspicious, or unusual debit card payment, occurs on your account.

Our free Text Alert service ensures that you, and the bank, are made aware of potential fraudulent activity promptly, so that cards can be blocked quickly, before any further fraudulent activity on the account occurs. 

How to sign up

Simply contact our customer service team to register your phone to receive free text alerts.

• To register with an overseas mobile number, send a secure message using Online Banking, including your mobile number and international dialling code, or call +44 (0)20 3375 6422.

• Text alerts to customers outside of the UK and to non-UK mobile numbers are not guaranteed.

Choose from these alerts

• Weekly balance: Receive details of your transactions every Monday morning

• Daily balance updates: Receive details of your transactions every morning

• Statement alerts: Receive a text alert when your online statement is available

• Limit alerts: Receive a text alert when your available balance falls below £100 

• Balance range information: Receive a text alert when your balance is outside the range you set

• Transaction alerts: Receive a text alert when any transaction takes place that matches or exceeds the amount you choose 

On Demand services 

Request your balance or your recent transaction history at any time by texting 87293 (or +44 7786 200 052 from outside the UK).

• Retrieve Bank Balance - Text "BALANCE" then the last four digits of your account number, e.g. BALANCE 1234

• View a mini statement - Text "STMT" then the last four digits of your account number, e.g. STMT 1234

• Activate a debit card - Text "CARD" then the last four digits of the card number followed by the last 4 digits of the account number, e.g. CARD 1234 2406

Please note

• Your mobile phone service provider may charge you for text messages and internet browsing, as well as receiving text messages abroad. If you are not sure, please check with them.

• Our text alert service can only be used on a mobile phone compatible with a UK network. It cannot be used on a fixed line telephone, a computer capable of receiving text messages or a ‘virtual’ mobile phone number beginning with ‘070’.

• Some older mobile phones may not be compatible with our text alert service.

• Overseas mobile numbers can only be registered by sending a secure message via Online Banking or by calling +44 (0)20 3375 6422.

Your security

Cynergy Bank mobile banking uses high levels of security so that your money is safe. Read more about our security measures here.

Text message delivery cannot be guaranteed due to the nature of the mobile network.