Fixed Rate Bond: Applying for a new Fixed Rate Bond

Am I eligible to open a Fixed Rate Bond?

I’m already a Cynergy Bank customer. How do I apply?

When will my account be opened?

Where can I find my account number and sort code?

Can I open more than one Fixed Rate Bond?

Can I open a Fixed Rate Bond in joint names?

Fixed Rate Bond: Payments to your Account

What is a funding window?

Can I cancel my Fixed Rate Bond?

How do I fund my Fixed Rate Bond?

Can I pay into my account more than once?

How will I know when my funds have been received?

Can I withdraw money during the first 14 days?

Can I withdraw money after the first 14 days?

Fixed Rate Bond: How to manage my Fixed Rate Bond

How do I log in once my account is open?

I forgot my Online Banking login details. What should I do?

I forgot my account number or sort code. What should I do?

What is the Faster Payments?

What is CHAPS?

What is a nominated account?

How do I change my nominated account?

Can I use a joint account as my nominated account?

Are you able to assist me over the phone?

How do I update my personal details?

How do I close my Fixed Rate Bond?

Fixed Rate Bond: Bond Maturity

What happens at maturity of my Fixed Rate Bond?

What are loyalty rates?

What happens if the renewal rate goes up after I’ve received my notice?

What does auto-renew mean?

How do I update my auto-renew preference?

How do I change the term of my renewed bond?

How do I withdraw or transfer funds after maturity?

My bond has auto-renewed – can I still close it?

My Fixed Rate Bond has matured into a variable rate. Can I reinvest this?

Where can I find my bond statements and documents?

Can I call to change my maturity instructions?

When’s the latest I can change my maturity instructions?

Fixed Rate Bond: Complaints and other questions

How safe are my savings with Cynergy Bank?

How do I make a complaint, about my Fixed Rate Bond?