Business banking. Personal banking. One app.

You can manage your business finances and your personal banking on the Cynergy Mobile Banking app.

Fast and secure, our app enables you to view and manage your Cynergy Bank accounts in one place—switching easily between personal and business accounts—on your phone or tablet. Browse our Frequently Asked Questions below for more information. Jump to:

Top questions

Will the app work with my phone?

The app is compatible with smartphones and tablets running iOS and Android. For both iOS and Android, the app will support the latest version of a customer's operating system, as well as the two preceding versions. To find out the software version of your device, visit these links:

Business Banking

Which Cynergy Bank business bank accounts can be managed via the app?

I have a personal bank account AND business bank account with Cynergy Bank. Do I need two apps to manage them?

Why is a payment in my business bank account marked as ‘pending approval’?

A payment that I have requested is marked as ‘partially approved.’ What does this mean?

How can I push through a payment in my business bank account marked as ‘pending approval’?

Downloading and setting up

How often is the app updated?

How do I know if I have the latest version of the app?

How do I download the Cynergy Bank Mobile Banking app?

Which phones and tablets does the Cynergy Bank Mobile Banking app work on?

Do I need to have a Cynergy Bank account to use the app?

What is the set-up process for the app?

I’ve forgotten my Online Banking User ID or Passcode. How to I recover it?

Are there any additional charges to use the app?

Managing your bank accounts

How do I switch between accounts?

Which Cynergy Bank accounts does the Mobile Banking app work for?

Can I use the app to order a new or replacement bank card?

Can I use the app to set my bank card’s spending limits or restrictions?

Why can't I see all my accounts in the Mobile Banking app?

Can I use the app to change my personal details (for example, name or contact information)?

Messages and notifications

How do I manage my notification preferences?

What are secure messages and how do I use them?

How do I set up notifications about activity on my account?

What should I do if I'm not receiving any notifications from the app?

What are marketing preferences and how can I manage them?

Payments and payees

What can I include in a payment reference?

What is a ‘pending’ transaction?

How do I cancel a pending transaction?

Can I use the app to make payments?

How do I set up a new payee?

Can I set up scheduled payments through the app?

How do I make an international payment through the app?

If I set up a new payee on the Mobile Banking app, will the payee also appear in Online Banking?

How do I check that a payment has gone through?

Can I manage my payment limits via the Mobile Banking app?

Why can’t I see my Online Banking payees in the app?

Direct Debits and Standing Orders

Can I use the app to manage my Direct Debits?

Can I use the app to manage my Standing Orders?

Security and privacy

Is banking via the app safe?

More help

I’m stuck! Where may I get more help?

What do I do if I see strange or missing transactions on my account?