Managing My Account
Where can I find my account number and sort code?
How can I update personal information on my account?
How do I change my nominated account?
Where can I find details of interest I have been paid?
Do you post confirmation of my interest?
Can I get interest information from 1 st January to 31st December for a tax year?
Do you deduct tax from my interest?
Do I get a bonus or loyalty interest rate?
Can the interest rate change on my account?
Can I apply for the higher interest rate if there is new Issue available?
Can I get notified when transactions come through my account?
Can I ask for information by text when I need it?
How secure are my savings with Cynergy Bank?
Do you inform HMRC about my interest details?
Why is my account number only showing the last 4 numbers?
How can I get statements for my accounts?
What can I do if there are no statements showing for my account?
Can you explain my annual ISA statement?
Do I pay charges on my account?
How do I open another account with the bank?
How do I transfer funds from an existing account to a new Cynergy account?
Can I close my account anytime?
How do I close my account?
How do we communicate with our customers?
What are marketing preferences?
Can I change my marketing preferences?
Who will we communicate with on a joint account?
Who can give us instructions?
Can I add another person to my account?
Can I remove someone from a joint account?
How do I make a payment to another UK bank?
How do I make an international payment?
How can I find details of a standing order?
How do I set up a direct debit?
What is Confirmation of Payee (CoP)?