Electronic ID
Why have I been asked to provide my ID documents?
Why is Cynergy Bank requesting ID electronically?
Why have I received an email rather than a notification via Secure Message?
Can I use ID that is expired?
What if I have already sent you my ID?
What do I need to complete the verification process?
My link appears to have expired or is no longer valid, how can I receive another link?
What happens with the data that I am providing you with, how is it being used/stored?
What if I do not want to supply my ID?
I have banked with Cynergy Bank for years, do I still need to provide you with up-to-date ID?
Why have I been asked for my ID again after already completing the verification process.
Why don’t Cynergy Bank accept document numbers as evidence for verification?
How many times will I be required to complete the request?
Are Cynergy Bank’s processes in line with FCA guidance?
What if I don’t have a device with an operating camera, can I send my documents in the post instead of completing the request online?
If I don’t have a valid passport or driving license, what documents can I provide instead? (UK Residents)