Electronic ID
Why do I need to provide my ID electronically?
Why is Cynergy Bank requesting ID electronically?
How will Cynergy Bank request the electronic ID?
What if I have already sent my ID?
How can I prove my identity electronically?
How long is the electronic link valid for?
What happens with the data that I am providing you with, how is it being used/stored?
What if I do not want to supply my ID?
I have banked with Cynergy Bank for years, do I still need to provide you with upto-date ID?
Why have I been asked for my ID again after already completing the verification process.
Why can’t I use a document number to verify my identity with Cynergy Bank?
How many times will I be required to complete the request?
Do Cynergy Bank’s processes follow FCA guidance?
Can I send my documents by post if I don’t have a device with a working camera?
What should I do if my documents need to be certified?
What documents can I use if I don’t have a valid passport or driving licence? (UK residents)