Business Saver Account: Applying for an account
How do I apply?
How do I save and resume my application later?
What are the eligibility requirements to open a Business Saver Account?
When do I need to make my first deposit?
Is your money protected with us?
You’re asking for my ID and a selfie, how do I make sure my photo and documents are usable for this check?
Business Saver Account: Payments to and from my account
How can I deposit funds into my new Business Saver Account?
How long will a deposit take to reach my account?
Are there any restrictions on when I can withdraw money from my Business Saver Account?
When will I get the money after the withdrawal request from my Business Saver account?
Can I make an outgoing payment to any other bank account?
Will I be penalised for withdrawing money from my Business Saver account?
Business Saver Account: How to manage your account
How do I update my personal or business details (address/phone number/email)?
What are text alerts?
How do I close my Business Saver account?
How do I make a complaint, regarding my Business Saver Account?
What is a nominated account?
How do I change the nominated account for my Business Saver account?
How do I change the way you contact me for marketing purposes?
When will you send me statements for my Business Saver account?
What if I need a statement before 1 year?
How do I pay tax on my Business Saver account?
How can I add/remove account holders on my Business Saver Account?
Can I have multiple Business Saver Accounts?
I have a question that is not answered here. What can I do?
Business Saver Account: Security and accessibility
What happens if more than one signature is required for an account?
How do I log in once my account is open?
Can I change my Online Banking passcode to something more memorable?
I have lost/forgotten my Online Banking log in details, what do I do?
My Online Banking passcode has expired before I was able to use it, how can I get a new one?
I have lost/forgotten my account details (account number/sort code) what do I do?
How secure are my savings with Cynergy Bank?
What should I do if I am having problems logging into Online Banking?
Business Saver Account: Interest rate
When do I receive interest on my Business Saver account?
When will I start earning interest on a deposit into my Business Saver account?
Can the rate on my Business Saver account change?
If I close my account before the first month, when will the interest be paid?
Business Saver Account: FATCA and CRS
What is FATCA?
How do I know if I am impacted by FATCA?
What is the CRS?
Who is reportable under CRS?
Why are you asking me for my jurisdiction(s) of tax residency?
Where can I find further information and advice on CRS?
Ways you can contact us
Email us
using our online form.
