Online Easy Access Account: Applying for an Online Easy Access Account
Once I have submitted my application, when will my Online Easy Access account be opened?
What are the eligibility requirements to open an Online Easy Access Account?
Can you open a joint Online Easy Access Account?
Can I apply for an Online Easy Access account under a power of attorney?
If I hold an Online Easy Access Account can I open another?
I am a joint account holder. Can I use the Fast Track application process?
Can I use Fast Track to open a joint account?
Online Easy Access Account: How to manage my account
How do I update my personal details (address/phone number/email)?
What are text alerts?
How do I close my Online Easy Access account?
How do I make a complaint, in regards to my Online Easy Access account?
How do I change the way you contact me for marketing purposes?
I have a question which is not answered here. What can I do?
When will you send me statements for my Online Easy Access account?
What is a nominated account?
Can I use a joint account as my linked nominated account?
How do I add another person to my Online Easy Access account (i.e. change my account from a sole account to a joint account)?
Online Easy Access Account: Payments to and from my account
How can I deposit into my Online Easy Access Account?
How long will a payment take to make?
What is the Faster Payments Service?
What is CHAPS?
Can I make a payment to an overseas bank?
Will I be penalised for withdrawing money from my Online Easy Access account?
Online Easy Access Account: Security and Accessibility
How do I log in once my account is open?
Can I change my Online Banking passcode to something more memorable?
I have lost/forgotten my Online Banking log in details. What do I do?
My Online Banking passcode has expired before I was able to use it. How can I get a new one?
I have lost/forgotten my account details (account number/sort code) what do I do?
Why do I need to send my bank statement when I set up a new nominated account?
How secure are my savings with Cynergy Bank?
Can I ask you by phone or by post for details of my Online Easy Access account or to complete a transaction?
Online Easy Access Account: Interest rate
When do I receive interest on my Online Easy Access account?
When will I start earning interest on a deposit into my Online Easy Access account?
Is the interest rate on the Online Easy Access account tiered?
Can the rate on my Online Easy Access account change?
Is tax deducted from the interest paid on the Online Easy Access Account?
If I close my account before the anniversary, when will the interest be paid?
Ways you can contact us
Email us
using our online form.
