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Online ISA: Applying for a new Online ISA

Am I eligible to open an Online ISA?

I’m an existing Cynergy Bank customer, how do I apply for an Online ISA?

I have submitted my application when will my Online ISA be opened?

Why do I need to provide my ID electronically?

Why is Cynergy Bank requesting ID electronically?

How will Cynergy Bank request the electronic ID

Can I use expired ID?

What’s the minimum initial deposit for Online ISA?

I already have a Cash ISA with another provider, can I open another one with you?

Can I open an Online ISA in joint names?

Can I open an Online ISA under Power Of Attorney?

Online ISA: Transfers to your new Online ISA

What providers can I transfer my ISA from?

My current ISA provider is not on your ISA application transfer drop down list?

Do you accept paper ISAs transfer in request?

Do you accept paper ISA transfer‑out requests?

Can I transfer in my existing Stocks and Shares ISA into an Online ISA?

Can I transfer in more than one existing ISA?

If I already have an Online ISA, can I still transfer in ISAs from other providers?

How long should my transfer in take?

What is a rejection?

Why was my ISA application rejected?

Does a rejection mean my ISA transfer will not proceed?

What happens to my money if there is a rejection?

How can I fix a rejection?

Will a rejection affect my tax position?

Can a rejection be avoided?

Can I transfer current partial year funds?

What details are required for Transferring out from Cynergy bank?

Do I need to contact Cynergy Bank to arrange the transfer?

What do I need to do to transfer my ISA to Cynergy Bank?

Online ISA: How to manage my Online ISA

How do I log in once my account is open?

How do I access Online Banking?

Where can I view my current issue number and rate of interest?

How can I view my remaining subscription allowance for current tax year?

I have lost/forgotten my Online Banking log in details. What do I do?

I have lost/forgotten my account details (account number/sort code) what do I do?

How do I pay money into my Online ISA?

How long will a deposit take to reach my Online ISA?

What is the Cash ISA annual subscriptions limit for the 2026/2027 tax year?

Is the Cynergy Bank Online ISA a Flexible ISA?

Will I be penalised for withdrawing money from my Online ISA?

How long will a withdrawal from my Online ISA take to reach my nominated account?

What is the Faster Payments Service?

What is CHAPS?

What is a nominated account?

How do I change my nominated account?

Can I use a joint account as my linked nominated account?

When will you send me statements for my Online ISA?

Are you able to assist me over the phone?

How do I update my personal details (address/phone number/email)?

How can I switch my existing Cynergy Bank Online ISA to a new issue of Cynergy Bank Online ISA?

How can I switch my existing Cynergy Bank Variable Rate Cash ISA to a Cynergy Bank Online ISA?

How can I switch my existing Cynergy Bank Fixed Rate Cash ISA to a Cynergy Bank Online ISA?

What happens if I withdraw or transfer funds from my ISA account to a non-ISA account?

How do I close my Online ISA?

Online ISA: Interest paid on my Online ISA

When do I receive interest on my Online ISA?

How do I withdraw my interest only?

Can the interest rate on my Online ISA change?

When do I start earning interest when transferring from another provider?

Online ISA: Complaints and other questions

How secure are my savings with Cynergy Bank?

How do I make a complaint about my Online ISA?

Why do I have more than one ISA account showing?

Ways you can contact us

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Secure message

Send us a secure message by logging into Online Banking.

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Email us

Email us using our online form.

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Phone us

0345 850 5555 (or +44 (0) 20 3375 6422 if you're calling from outside the UK)