Online ISA: Applying for a new Online ISA
Am I eligible to open an Online ISA?
I’m an existing Cynergy Bank customer, how do I apply for an Online ISA?
Once I have submitted my application when will my Online ISA be opened?
What’s the minimum initial deposit for Online ISA?
I already have a Cash ISA with another provider, can I open another one with you?
Can I open an Online ISA in joint names?
Can I open an Online ISA under Power Of Attorney?
Online ISA: Transfers to your new Online ISA
What providers can I transfer my ISA from?
My current ISA provider is not on your ISA application transfer drop down list?
Do you accept paper ISAs transfer request?
Can I transfer in my existing Stocks and Shares ISA into an Online ISA?
Can I transfer in more than one existing ISA?
How long should my transfer in take?
Can I transfer current partial year funds?
Online ISA: How to manage my Online ISA
How do I log in once my account is open?
How do I access Online Banking?
I have lost/forgotten my Online Banking log in details. What do I do?
I have lost/forgotten my account details (account number/sort code) what do I do?
How do I pay money into my Online ISA?
How long will a deposit take to reach my Online ISA?
What is the Cash ISA annual subscriptions limit for the 2025/2026 tax year?
Is the Cynergy Bank Online ISA a Flexible ISA?
Will I be penalised for withdrawing money from my Online ISA?
How long will a withdrawal from my Online ISA take to reach my nominated account?
What is the Faster Payments Service?
What is CHAPS?
What is a nominated account?
How do I change my nominated account?
Can I use a joint account as my linked nominated account?
When will you send me statements for my Online ISA?
Are you able to assist me over the phone?
How do I update my personal details (address/phone number/email)?
How can I switch my existing Cynergy Bank Online ISA to a new issue of Cynergy Bank Online ISA?
How can I switch my existing Cynergy Bank Variable Rate Cash ISA to a Cynergy Bank Online ISA?
How can I switch my existing Cynergy Bank Fixed Rate Cash ISA to a Cynergy Bank Online ISA?
What happens if I withdraw or transfer funds from my ISA account to a non-ISA account?
How do I close my Online ISA?
Online ISA: Interest paid on my Online ISA
When do I receive interest on my Online ISA?
Can the interest rate on my Online ISA change?
When do I start earning interest when transferring from another provider?
Online ISA: Complaints and other questions
How secure are my savings with Cynergy Bank?
How do I make a complaint about my Online ISA?
I have a question which is not answered here. What can I do?
Ways you can contact us
Email us
using our online form.
