Frequently Asked Questions

Cookies are small files comprising letters and numbers that are downloaded on to your computer when you visit a website. Websites use them to do things like remembering your preferences, counting the number of people looking at the website and recording where you are in an online process.

To remove cookies from your computer:

1. Open your browser (Chrome, Safari, Explorer, for example)

2. Click on ‘settings’ or ‘tools’ – it varies from browser to browser.

Look for the Privacy and Security option, which will contain options for clearing elements of your browsing data, including cookies.

Your browser cache is a temporary storage area on your computer that holds the webpages you’ve looked at most recently. It helps speed up moving between websites and webpages. However, if the webpage you’re viewing has been updated since your cache was last cleared, you may not see the most up-to-date version.

Your cache will clear periodically on its own, but you can also force your cache to clear. To do this:

1. Open your browser (Chrome, Safari, Explorer, for example)

2. Clicking on ‘settings’ or ‘tools’ – it varies from browser to browser.

Look for the Privacy and Security option, which will contain options for clearing elements of your browsing data, including your cache.

Some browsers (Chrome, Safari, Explorer, for example) allow you to save your passwords. To delete these passwords:

1. Open your browser and click on ‘settings’ or ‘tools’ – it can vary from browser to browser.

2. Look for the Privacy and Security option, which will contain options for clearing elements of your browsing data, including saved passwords.