Frequently Asked Questions
When do I receive notification of my maturing Fixed Rate ISA?
What are loyalty rates and what will they be?
How do I submit instructions for my fixed rate ISA at maturity?
Can I change my instructions after I’ve submitted them?
Can I close my ISA and transfer my money instead?
What happens If I do not give instructions at maturity?
My Fixed Rate ISA has renewed but I’ve changed my mind. What do I do?
Can I phone up and amend my maturity instructions?
Why does my money go into the Variable Rate ISA when I choose to withdraw?