Security for Online Banking is being enhanced

We’ve enhanced our online security in line with the revised Payment Services Directive (PSD2), which has enhanced the security of online transactions to help protect you and your money and reduce fraud. These changes are referred to as Strong Customer Authentication (SCA) and mean you need to authenticate your access every time you log in to Online Banking and sometimes when you are processing transactions, so we know it’s actually you. 

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Ways you can contact us

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Secure message

Send us a secure message by logging into Online Banking.

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Email us

using our online form.

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Phone us

0345 850 5555 (or +44 (0) 20 3375 6422 if you're calling from outside the UK)