Security and fraud

Taking your security seriously

Making banking safe for our customers is one of our key priorities.

Fraud is suspicious activity on your account, that you did not know about, and that you did not authorise.

A scam is when you have paid an individual, or company, because you thought that they were genuine.

If you have any concerns or questions, please contact Customer Services.

Reporting a fraud or scam

The quicker you act, the better.

If you think you’ve been the victim of a fraud or scam, click here for helpful information on what to do, and who to contact.

Please remember that Cynergy Bank will never text, email, or telephone, asking you to disclose personal banking details, or to move money from your account. If this happens, please end the communication, and immediately contact Customer Services.

Common frauds and scams

Frauds and scams come in all shapes and sizes, and may keep changing to try and trick you.

Examples may include unsolicited texts, or messages, and fake websites. Click here to learn about some common scams.

Protecting yourself against fraud and scams

Click here for top tips on how to protect yourself from fraud and scams.

We have also put together a list of further security and fraud prevention links that you may find useful.

Important information

All of the external sites you can access through the Cynergy Bank website are here to help you. However, we are not responsible for, and do not endorse, the content, accuracy, or availability of any of these external sites and products, which you may wish to visit, or install.