Skip to content

Taking your security seriously

Security and fraud

How we're making banking safe for our customers, information, tips and resources to help you avoid falling victim to fraud and/or scams.

Protection of the Bank from unexpected disruptions

At times, business activity may be subject to unexpected disruptions. Some examples could be a failure of technology, flooding or fire. Business Continuity Management is the process an organisation undertakes, to ensure that if any of these disruptions take place, it is able to protect the business, and provide continuity of service to its customers.

Cynergy Bank has been awarded the ISO 22301 standard for Business Continuity Management Systems.

This independent accreditation underscores the resilient processes we have in place, to meet the long-term needs of the bank, and its customers, employees, and business requirements. The benefits of the certification mean that Cynergy Bank:

  • Can proactively identify impacts of a disruption, and minimise the effects

  • Can provide a continuity of service to customers

  • Protects its customers, stakeholders, and reputation

The process of attaining the certificate also increases the Bank's awareness of these challenges, and therefore minimises the risk of them occurring. 

Our ISO 22301 certification was supported, and confirmed, by the British Standards Institution (BSI). BSI provides assessment and certification, to a number of management system standards, in over 150 countries worldwide. For more information on British Standards Institution visit .

Ways you can contact us

Icon. Telephone.

Phone us

0345 850 5555 (or +44 (0) 20 3375 6422 if you're calling from outside the UK)

Secure message

Log into Online Banking to send us a secure message