Identification requirements for personal customers

To protect you, and as part of fulfilling our legal account opening obligations, we are required to identify all account holders before we can open your account.

UK residents

As a UK resident you are not required to send us identification documents with your new account application, as we will make electronic enquiries to verify the details for each individual who is part of the application. If we cannot verify your details electronically we may also require additional paper based identification documents as listed below. We will contact you if this is required.

Identification documents - only to be provided on request

  • A certified copy* of a photo identification document
  • A certified copy* or an original proof of permanent residential address

Any document you send must be valid, dated within the last three months, not expired and include the full name and address details that match your application. The same document cannot be used to verify both your identity and address

  We can accept the following documents
Photo identification documents
  • a valid passport
  • a valid photo card driving licence issued by an EU state
  • a national identity card (for the European Economic Area or Swiss Nationals only)
Proof of residential address
  • a utility bill dated within the last three months
  • a UK or EU bank statement dated within the last three months

PO Box addresses, mobile phone bills and printed online statements are not acceptable address identification documents. 

*Copies can be certified by your current UK bank, solicitor or accountant or Post Office and dated within three months.

You have the security of knowing your eligible deposits are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme.

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