Bereavement support

Dealing with the death of a loved one is always a difficult time. We are here to support you when dealing with practical matters such as closing accounts. This guide has been put together to help make this as simple and straightforward as possible for you.

If you have any questions, we are here for you. You can call our Customer Service team on 0345 850 5555 who can talk you through the next steps.

What to do first:

Notifying us

Cynergy Bank
PO Box 17484
87 Chase Side
N14 5WH

What happens next?

After we've received the notification certificate, we'll start making changes to the person's accounts. We also recommend that you inform other entities of this bereavement. Download our checklist of who we recommend that you inform on the deceased's passing.

Sole accounts
Upon notification of death, the sole account(s) of the deceased will automatically be frozen, so no further payments will be debited from the account. All direct debits and standing orders will be cancelled.

Joint accounts
We will amend all joint accounts to become solely in the survivor’s name only as the Rule of Survivorship applies.
Please note that direct debits and standing orders will continue unless the surviving party instructs us otherwise.

Power of Attorney/Third Party
Upon notification of the death, the Power of Attorney or Third Party mandate becomes void and the attorney is removed from the account(s) of the deceased.

ISA accounts
We can continue cash ISAs as “a continuing account of a deceased investor" (a "Continuing ISA") after the death of an account holder and continue to pay tax-free interest until the sooner of:

  1. a) the completion of the administration of the deceased’s estate;
    b) the day falling on the third anniversary of the death; or
    c) the closure of the ISA account.

We are not permitted to accept any further new or transferred subscriptions into a Continuing ISA or transfer them to other providers. Subject to these requirements, we will continue to maintain a Continuing ISA until otherwise instructed by the personal representatives of the deceased or any one of the conditions listed above are met.

The tax-free benefit of ISA savings can pass on to the surviving spouse or civil partner of a deceased customer. This is known as ISA Additional Permitted Subscriptions where the spouse can apply for an additional ISA allowance equivalent to the higher of the value of the ISA on the death of the deceased or the value of the ISA on the date it stops being a Continuing ISA. Funds can then be deposited into the Additional Permitted Subscriptions cash ISA up to the amount of the allowance. Cynergy Bank does not currently accept Additional Permitted Subscriptions but you can apply to other ISA providers who do. After an ISA provider receives an application for Additional Permitted Subscriptions they will contact the ISA manager of the deceased to arrange the transfer of the ISA allowance.

Bond accounts
If the bond is in the sole name of the deceased and we do not receive withdrawal instructions from the Personal Representative(s) before the end of the term of the bond, we will transfer the funds on maturity of the bond to a Classic Saver account. 

Payments from the Estate

We can also help with certain payments to be made from the  deceased’s account(s) such as:

  • Funeral expenses (part or full payment of the funeral invoice) we require the original funeral invoice to make payment direct to the funeral directors.
  • Claiming back funeral expenses (already paid by the Personal Representative(s) we will require receipt of payment for funeral, original funeral invoice and a completed and signed Funeral Expenses Indemnity form.
  • Inheritance Tax

Usually the ‘Executor(s)’ of the Will or the ‘Administrator(s)’ of the Estate pays Inheritance Tax using funds from the Estate.

Funds can be taken from the sole account of the deceased to pay directly to HMRC. We will need to receive a completed IHT423 form which can be obtained from the Government website. This form must be completed and signed by the Personal Representative(s). These payments can be made prior to Probate being granted.  

You can find out more information about Inheritance Tax here.

  • Department of Work and Pensions

If an overpayment has been made to the sole account(s) of the deceased, we will refund the Department of Work and Pensions upon their request as this is a legal requirement.


What happens if there isn’t a Will?

If an individual dies without making a Will, they are said to have died ‘Intestate’.

If balances are required to help you apply for Grant of Letters of Administration, please contact Customer Service for further information
Please see the list below of the order of who is entitled to act as Administrator and to apply for a Grant of Letters of Administration.

  • The surviving spouse of the deceased, provided such spouse survived the deceased by 28 days;
  • The children of the deceased and the child of any child of the deceased who dies before the deceased;
  • The father and mother of the deceased;
  • The deceased's brothers and sisters and the child of deceased brothers and sisters;
  • The deceased's half-brothers and sisters and, if deceased, their issue;
  • Grandparents;
  • Uncles and aunts of the deceased;
  • Half-brothers and half-sisters of the deceased's parents.

Closing Accounts and Returning Estate Balance

In order for us to release funds of the estate, there are a number of documents the Bank may require. In some instances, the bank will require the documents to be certified.

All non-certified documents can be posted to the address listed above or sent to our Customer Service Mailbox.  Any original documents will be returned by post.

If the Estate is below £36k in total

We may be willing to release the funds held in the account(s) of the deceased, to the Personal Representative(s) of the deceased without needing sight of Grant of Probate or Grant of Letters of Administration. To release the funds and close the account(s), an Account Closing Indemnity form needs to be signed by the Personal Representative(s).

The Account Closure Indemnity is a legally binding agreement signed by the Personal Representative(s) agreeing to indemnify us from and against all actions, costs, damages, claims and demands made against us by any person, for having permitted the withdrawal of the funds in the deceased’s account(s). Additional documentation may be required alongside the Indemnity form, as detailed in ‘Documentation’ section.

Documents we may require as part of the account closing process

Documents we may require as part of the account closing process
Death certificate Original or a certified copy.
Proof of identification for Executors of Estate and/or Administrators A valid passport or photo driving licence.
Proof of address for Executors of Estate and/or Administrators Utility bill or bank statement dated within the last 6 months (mobile phone bills and online statements are not acceptable).
Copy of the Will (if available) This is to determine the named Executor(s) of the deceased’s Estate.
Original Grant of Probate or Grant of Letters of Administration Only applicable for balances over £36,000   
Instructions to close the account    Signed by all persons named as Executor(s) in the Grant of Probate or Administrator(s) in the Grant of Letters of Administration.
Account Closing Indemnity form Applicable for balances under £36,000. This form needs to be signed by all Personal Representative(s). alongside proof of address and proof of ID.

Certification Standards

Documents should be colour photocopies and can be certified by an EU bank, an EU solicitor, an EU accountant, or a UK Post Office.

Certified copies must be stamped to indicate they are ‘true copies of the original’. The certification must also include:

  • The name and address of the certifying firm/organisation,
  • The full name and signature of the certifying officer, and
  • The date of certification.

Administrator: the person to whom Letters of Administration (see below) are granted by the Probate Registry.

Death Certificate: a certified copy of the entry in the Death Register. For a fee, the death registrar will be able to provide you with a number of certified copies to help you save time when you’re dealing with various organisations.

Estate: all the property (money, land or other possessions) owned by the deceased; the sum of the deceased’s assets.

Executor(s): a person (or people) named in the deceased person’s Will as having the power to administer the Estate of the deceased and deal with the instructions in the Will.

Grant of Probate: an official document which confirms that the Executor(s) named in the will are legally entitled to administer the Estate of the deceased. It will only be granted when the inheritance tax on the Estate has been agreed and paid.

Interim Death Certificate: this is issued by the Coroner when there is a coroner’s report and the cause of death still needs to be officially determined.

Intestacy: the situation when a person has died without making a valid Will.

Letters of Administration: an official document issued by the Probate Registry when a person dies without making a Will or the Executor(s) named in a Will are
unable or unwilling to act. This formally names the person who has the legal right to deal with the affairs of the person who has died.

Next of kin: it is the responsibility of the next of kin of the deceased to administer the deceased’s Estate if there is no Will. The next of kin is usually the surviving
spouse or children.

Personal Representative(s): Executor(s) or Administrator(s).

Power of Attorney: a legal process in which a person gives another person – or people – authority to manage their affairs on their behalf.

Probate: the official process of proving that a Will is authentic and valid. A person can also apply to the Probate Court to deal with a deceased person’s Estate when no Will exists.

Probate Registry: a part of the court system that legally appoints a person – or people – to deal with the Estates of a deceased person either under the terms of a valid Will or where the deceased died Intestate.

Third party mandate: an express authority and agreement between a customer and us which allows another person (‘third party’) to deal with the customer’s bank account(s).

Survivorship: when joint owners hold an asset as joint tenants, on the death of one of the joint owners the asset passes to the surviving owner (or owners) automatically, irrespective of the deceased joint owner's Will.

Will: a document signed by the deceased and properly witnessed, specifying what they wanted to happen to their Estate.

You have the security of knowing your eligible deposits are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme.

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