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The information on our website should be accessible and usable by people of all abilities and disabilities (including visual, hearing or cognitive impairments). Below is information on how our website is built to support you.

Website accessibility

When websites are correctly designed, built and edited, all users can have equal access to the information and features of the site.

Cynergy Bank aims to make our website accessible to a wide audience, regardless of technology and ability. Our aim is for it to be usable for people of all abilities and disabilities, including older audiences, and those with visual, hearing or other impairments.

Many people use technologies that can assist them to view websites in easier-to-read colours, with larger fonts or as spoken text, or to navigate around a site using the keyboard only. As this technology develops, we want to ensure that our site will continue to provide all users with a good experience.

To help us to achieve these aims, this website has been built to comply with Web Content Accessibility Guideline 2.0 (WCAG 2.0).

Website structure

The site has been designed to be predictable, understandable and easy to navigate. The navigation at the top of the site remains consistent and it only changes after being initiated by the user as they browse the site.

Actions that have the same or similar consequences and styled consistently e.g. links that change the page content on the left side of the screen are always styled in the same way.


There is no audio on the site.

If you are using screen-reading software:

All images and links have associated text descriptions that screen-reading software should read to you.

Hearing or Speech Impairment

If you have a hearing or speech impairment you can contact us using Relay UK .


The minimum font used is 12x (page footers and some additional descriptive text in tables and file downloads). When text is used on images, there is supporting text below so that if images do not display properly, the descriptions provide details for links.

To change the text size:

Go to “View” on the top menu bar of your browser, select “Text Size” or “Text Zoom” and choose your preferred text setting

For Safari browsers, go to “View” on the top menu then select “Make text bigger” or “Make text smaller”.


Background colours and fonts that sit on them have passed tests against Deuteranope (insensitivity to green), Protanope (insensitivity to red) and Tritanope (insensitivity to blue).

To make the pages look simpler by removing colours and graphic elements:

On a PC:
Go to "Tools" on the top menu bar, select "Internet Options", then click on the "Accessibility" button. Select the top three boxes in the pop-up window.

On a Mac:
Go to the "Explorer" menu, select "Preferences", then "Web Browser" then "Web Content". In the "Page Content" area, deselect the check boxes of any items you don't want.

Calls to actions

Our action buttons include three different sensory factors – a description, a button style and an arrow. Any of these three triggers could stand alone as a call to action, but when used together they become very clear.


These are designed to be of the same colour as the call to action buttons, making it clearer that links in this colour act as actions.


When a carousel feature is used to display different information, indicators have been included to show the user that they can interrupt this as required.


There is no display (information or an image) that flashes three times or more within a second.

Customers with a hearing or speech impairment can use our text relay service and our website accessibility features have been developed so you can change the text size, graphic displays and use screen readers.


The feedback function is provided by Rant & Rave and is subject to Rant & Rave’s Web Accessibility Standards. 

Live chat

The live chat function is provided by Salesforce and is subject to Salesforce Web Accessibility Standards. 

When we make improvements to the website accessibility, we will update this page with details.