Job Title: Operational Resilience Senior Analyst
Location: Central London
Contract Perm/FTC: Permanent
Salary: Dependant on experience
Worktype Place – Full time in office or Hybrid: Hybrid, 3 days in office, 2 WFH
Summary:
- Supporting the Head of Operational Resilience, this role is instrumental to delivering the bank’s operational resilience strategy, and to achieving compliance with the PRA and FCA regulatory requirements by March 2025. Working with the Head of Operational Resilience and the owners of the Important Business Services, the job holder will identify areas of operational resilience vulnerability ensuring appropriate improvements are delivered. This will enable the bank and its Board to evidence the ability to operate within defined impact tolerance levels.
Responsibilities:
- Support ongoing implementation of the Operational Resilience regulatory requirements and ensure alignment with other relevant practices, such as business continuity, disaster recovery, risk management and outsourcing
- Assist in maintaining Operational Resilience Framework and other supporting documentation/ information in relation to the Operational Resilience program of work, including supporting the identification / review of Important Business Services (IBS), setting impact tolerances, facilitating stress and scenario testing workshops and remediation planning to deliver appropriate improvements
- Build end-to-end operational process maps, including the definition of associated dependencies relating to the Important Business Services
- Participate in relevant meetings, e.g. Risk Committees, Working Groups, Forums
- Support the Head of Operational Resilience in preparing reports for committees/Board
- Build relationships with key stakeholders, e.g. business service owners, 2LOD, BCP team, crisis management team, Tech/IT, Communications, Outsourcing
- To provide education and training to all relevant stakeholders as required in relation to Operational Resilience
Essential Knowledge & Experience
- Highly computer literate with excellent knowledge of Microsoft Office tools (Word, Excel, PowerPoint) and experience of process mapping tools (e.g. Visio)
- Understanding of the bank’s operational processes and experience of process mapping
- Experience of co-ordinating delivery across a range of business areas
Desirable knowledge & Experience:
- Understanding of FCA and PRA regulations, particularly Operational Resilience and Outsourcing, would be advantageous
Behavioural Attributes:
- Strong interpersonal and stakeholder management skills and ability to form effective working relationships with colleagues at all levels of seniority
- Excellent interpersonal and communication skills
- Analytical skills and ability to develop solutions
- Good attention to detail together with the ability to consider the bigger picture
- Delivery orientation and tenacity
Please email CVs to talent@cynergybank.co.uk
Title: Business Partner, Employment, Policy & Governance
Location: Central London
Contract Perm/FTC: Permanent
Salary: Up to £80,000 depending on experience
Work type Place - Hybrid: 3 days in the office and 2 working from home
Responsibilities:
- Provide guidance and judgement on employment matters including those relating to performance, conduct and wellbeing, working within knowledge limits and aligning outcomes to both the Bank’s risk appetite and overlay of the UK employment law framework and our regulatory obligations.
- Review and refine existing policies and procedures to reflect evolving employer obligations and ensure Cynergy meets all legal requirements.
- Working with the pillar heads for Engagement, Talent and Reward, evolve Cynergy frameworks to mirror the Employee Value Proposition and ensure they reflect the challenger mindset.
- Ensure the People and Culture team and wider Bank understand and comply with the Bank’s HR Risk and Governance Policies, Standards and Frameworks.
- Proactively target key risk areas in advance of audits/reviews to ensure Management identify any gaps and have appropriate mitigation measures underway or planned (includes capturing risks and action plans in the Bank’s risk management system – Resolver).
- Support HR team with the completion of Senior Management Function Attestation, Policy Owner requirements, risk management activities including risk and control registers and action planning and issue remediation tracking.
- Drive consolidated reporting of / improvements of People Risk Appetite Metrics / KPIs/KRIs including the use of automation where applicable.
- Support the ongoing embedding of the Bank’s operational resilience framework from a People perspective where teams that support important business services.
- Work with HR pillar heads for Engagement, Talent, Reward to ensure that all key person and competence needs / risks are identified across the bank - and material risks have appropriate action plans in place.
- First point of contact for 1LoD enterprise-wide HR risk related activities by maintaining strong and effective working relationships with all areas.
- Proactively contribute, understand and adhere to the Bank’s policies and procedures on risk management, disaster recovery and business continuity.
- Provide regular updates and learning for the wider People & Culture team to ensure ways of working reflect employment changes and trends.
- Forge strong working relationships with the Bank’s union representatives.
- Ownership of the people and culture functional SMCR actions including annual F&P process, regulatory requirements for onboarding new SMCR roles, working closely with Compliance & HRLT peers to ensure all activity linked to reward, performance and talent acquisition are fulfilled.
Essential Knowledge & Experience
- Proven experience of supporting and resolving employment matters within a regulated environment.
- Outstanding communication and influencing skills which enable effective collaboration across all stakeholders.
- Demonstrated experience of defining and implementing governance frameworks which mirror the organisational risk appetite.
- Strong understanding of the SMCR framework.
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
- Self- starter and entrepreneurial sprit and a ‘hands on’ approach.
- Proven track record in navigating change and growth environments.
- Strong understanding of delivering HR initiatives within a regulated environment.
- Experience of working within a business facing role within Financial Services.
- Ability to navigate ambiguity and provide structured and commercial recommendations at pace.
Please email CVs to talent@cynergybank.co.uk
Title: Senior Associate, Property Finance
Location: Glasgow
Contract Perm/FTC: Permanent
Salary: Up to £40,000 per annum dependent on experience
Work type Place – Full time in office or Hybrid: 3 days in office & 2 WFH
Responsibilities:
- Contact customers to obtain relevant information in respect of credit applications.
- Develop a strong understanding of the Bank’s products, services, and processes.
- Ensure that KYC procedures including the requirements for periodic reviews in accordance with the AML framework on all customer connections are maintained and recorded in accordance with AML policies and procedures.
- Assist with the preparation of supporting documents that may be required for annual credit reviews or lending requests.
- Analyse financial and non-financial information as part of the completion of credit assessment / annual renewal processes.
- Support Relationship/Associate Directors in the delivery of all credit sanctioned new money and restructured facilities through to timely completion/loan drawdown which includes, but is not limited to:
- Bank Panel Solicitor – liaise with firm from quotes to instruction to drawdown ensuring all processes and procedures are met.
- Valuation – follow all processes and procedures, liaising with valuer as required and completing valuation sign off as required.
- Account Opening – liaise with client, Financial Crime Team and Relationship / Associate Director to ensure all requirements are met ahead of drawdown to enable the account to be opened.
- Introducer Payments – ensure Introducer payments are processed in a timely manner in line with procedures.
- Maintain delivery of a high-quality service to customers, liaising as appropriate with other parts of the business to ensure needs are met.
- Maintain trusted relationships with internal and external stakeholders.
Essential Knowledge & Experience
- Strong customer service focus
- Excellent communication skills
- Demonstrates a proactive approach
- Able to meet deadlines and able to prioritise workloads
- Good attention to detail
- Competent with Microsoft Word
Desirable knowledge & Experience:
- Previous banking experience or relevant degree or experience.
- Knowledge of AML/ KYC procedures
- Ability to use PowerPoint for presentations and Excel to complete basic financial models.
- Knowledge of the UK real estate and banking markets and keen to develop in this field
Behavioral Attributes:
- Willingness to learn quickly through on the job training
- Recognise when customers need something prioritising and working with other departments across the organisation to achieve their needs whenever possible.
- Embrace change – supporting and suggesting a better way
- Self-starter
- One Team – establishing good working relationships within the team
Please email CVs to talent@cynergybank.co.uk
Title: Associate Director, Digital Business Banking
Location: Central London or Manchester
Salary: Up to £50,000 per annum depending on experience
Contract Perm/FTC: Permanent
Worktype Place – Hybrid: 3 days in office & 2 wfh
Key Responsibilities:
- To manage own portfolio of Business Customers, with debt ranging between £200k-£2m
- Meet growth performance and income targets through the proactive development of new business, lending up to £2m
- Independently assess, critically evaluate, prepare and submit applications for loan facilities
- Monitor credit portfolio and take action where necessary to minimise risk and ensure quality account management
- Understand the Banks product and services, proactively identify and action sales opportunities in order to meet business objectives
- To deliver a first-class customer service by ensuring efficient delivery of all team objectives
- Analyse financial and non-financial information as part of the credit application process
- Assess, prepare and submit credit applications
- Complete Annual Reviews of borrowing customers
- Complete AML reviews
- Manage portfolio of existing customers
- Contributing to the improvement of NPS
Essential Knowledge & Experience
- Proven track record of delivering Property and Commercial finance transactions between £500k - £2m
- Understanding of a customer credit journey
- Understanding of Banking AML requirements
- Good understanding of the Property Market and Financial accounts
- Excellent Customer Service Skills
- Demonstrate a pro-active approach
- Able to work to tight deadlines
Desirable knowledge & Experience:
- Good credit risk skills
- Attention to detail
Behavioural Attributes:
- Team player, willingness to assist in developing junior members of the team
Please email CVs to talent@cynergybank.co.uk