FAQFrequently Asked Questions
Cynergy Bank Digipass®
Just click on the question you are interested in below.
No, the Authenticator App will be available to all business and personal customers, whether you use a Digipass® or not. If you’d prefer to keep using a Digipass® you’ll need to request the upgraded version of our Digipass®.
You can order one from our Customer Service team.
You will need to use your existing Digipass® to complete the registration process for either the new Authenticator app or our upgraded Digipass®. Once you have completed registration on Online Banking you’ll be able to dispose of your old Digipass®. Please treat this as electronic waste.
Yes, the new Digipass® will be registered to you as an individual and the same App can be used across all of your accounts with Cynergy Bank.
No, the new Digipass® will be registered to you as an individual. Each account holder will need to register and use their own Digipass® to access Online Banking.
If you have forgotten your PIN, you can reset your Digipass® by calling our Customer Services Team on 0345 850 5555.