Strong Customer Authentication

We’ve enhanced our online security in line with the revised Payment Services Directive (PSD2). These changes are referred to as Strong Customer Authentication (SCA) and mean you need to authenticate your access every time you log in to Online Banking and sometimes when you are processing transactions, so we know it’s actually you. 


Strong Customer Authentication for Online Banking

Banks across Europe have introduced additional security for online transactions, known as Strong Customer Authentication (SCA). This means you may be asked to provide an additional authentication code when using Online Banking to verify it’s you logging in or completing a transaction.

The additional security has been introduced to help protect you and your money when online and to help fight fraud.

The new rules apply to banks across Europe.

From 14 March 2020, users will no longer be able to access to our Online Banking using just their User ID and passcode.     

The new security measures apply to all users of our online services.

No, for the time being, these changes only affect Online Banking users. 

Online Banking users will need to either use the free Cynergy Bank Authenticator or Digipass® when logging in when logging in and making certain transactions through Online Banking.