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Mortgage Intermediaries

For FCA-authorised intermediaries only

We work with a limited number of intermediaries. If you're already on our panel, log in  to submit an application. To join our panel, contact us.

Contact us

Documents and forms

User guides

Documents

Mortgage Product Guide (FCA-Intermediaries only)
Last updated: May 2023

Intermediaries Portal User Guide
Last updated: September 2023

How we support you

Any loan size

No restrictions on loan size for Mortgage Intermediaries.

Underwriter access

Direct access to our underwriters on every case submitted.

Case by case care

Every case is considered on its individual merits and discussed directly with you.

Contact us

Our contact centre is currently experiencing high call volumes. We’re grateful for your patience while we work to bring waiting times down as quickly as possible. In the meantime, you may find an answer to your query in the Support section of our website.

Telephone
0345 850 5555 or +44 20 3375 6422 (if calling from abroad)
Calls may be recorded for monitoring and training.

Customer Service telephone opening hours
8.00am – 7.00pm Monday to Friday
9.00am – 5.00pm Saturdays, Sundays and Bank Holidays

Email us (via our online form)
Click here for our online form

Modern Slavery Statement

Read our statement, financial year ending 2022

Cynergy Bank Limited. Registered in England and Wales: 04728421.
Registered office: 4th Floor, One New Change, London EC4M 9AF.
Correspondence address: PO Box 80030, London EC4P 4NG.

Cynergy Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Asset Based Lending is exempt from regulation by the Financial Conduct Authority and the Prudential Regulation Authority. Our main business is the provision of financial services under registration number no. 575105. Cynergy Bank and the curve logo are registered trademarks.

Eligible deposits with Cynergy Bank Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the protected limit are unlikely to be covered. Further information is available here or at https://www.fscs.org.uk/ .

For free and impartial advice, set up by the government, click here .

Cynergy Bank Limited is a member of UK Finance and subscribes to the Standards of Lending Practice published by the Lending Standards Board which covers good practice in relation to loans, overdrafts and other types of lending that we do not currently offer.

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