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Open Banking

An industry wide initiative that puts the customer in control of their data. Read more and access our Online Banking performance and availability data for since 2020.

We're improving your Online Banking experience with a new version of our Authenticator App.

However, the latest version of the Authenticator app is not currently available to our customers who use Open Banking. To continue accessing both Online Banking and Open Banking, please remain on the current version of the app installed on your device.

How to know you are using the Open Banking version of the Authenticator App

If you are using a version of the app not compatible with Open Banking, you'll see the option to use Notifications as disabled when you log into Online Banking. Ignore the instructions to update your app to enable Notifications; you can continue using Open Banking with your current version.

How to download the Open Banking version of the Authenticator App

If you are an existing Open Banking customer who has already updated to the new app and wants to continue accessing the service, or a new customer who wants to access Open Banking, you can download the Open Banking-compatible version of our Authenticator App from the link below:

Android Authenticator Link: link

Note: Currently, only Android users can download the Open Banking-compatible version of the Authenticator App. This service is not yet available for iOS customers.

Steps to download the Android version:

Step 1: Select the ‘Android Authenticator App’ link above

You will be presented with an option to download the app.

Step 2: Confirm the app download to your device

The app will download to your device.

Note: You may be prompted to allow app installation from unknown sources. To ensure a safe download, verify that you've obtained the app directly from Cynergy Bank at https://www.cynergybank.co.uk/. Then, select "Allow from this source" to proceed with the installation.

Step 3: Select and open the downloaded app

You should be presented with the following instruction “Do you want to update this app?”

Authenticator app - do you want to update this app?

Step 4: Select ‘Update’

Authenticator app image installing

The app will begin to install itself on your device.

Authenticator app step 3 image

Once completed the confirmation of the app as installed will display.

Step 5: Select to ‘Open’ the app

The Open Banking version of the Authenticator app is ready to use.

For the step-by-step Registration and Authentication Guide to register this version of the app and authenticate transactions with it please click here.

If you have any questions, please contact your Relationship Manager or our Customer Service team on 0345 850 5555. Alternatively, you can email customerservice@cynergybank.co.uk or call 0345 850 5555 Calls may be recorded for monitoring and training. Our Customer Service lines are open from 8am to 8pm Monday to Friday and 9am to 5pm on weekends and Bank Holidays.

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Contact us

Telephone
0345 850 5555 or +44 20 3375 6422 (if calling from abroad)
Calls may be recorded for monitoring and training.

Customer Service telephone opening hours
8.00am – 7.00pm Monday to Friday
9.00am – 5.00pm Saturdays, Sundays and Bank Holidays

Email us (via our online form)
Click here for our online form

Modern Slavery Statement

Read our statement, financial year ending 2023

Cynergy Bank plc. Registered in England and Wales: 04728421.
Registered office: 4th Floor, One New Change, London EC4M 9AF.
Correspondence address: PO Box 80030, London EC4P 4NG.

Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Asset Based Lending is exempt from regulation by the Financial Conduct Authority and the Prudential Regulation Authority. Our main business is the provision of financial services under registration number no. 575105. Cynergy Bank and the curve logo are registered trademarks.

Eligible deposits with Cynergy Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the protected limit are unlikely to be covered. Further information is available here or at https://www.fscs.org.uk/ .

For free and impartial advice, set up by the government, click here .

Cynergy Bank plc is a member of UK Finance and subscribes to the Standards of Lending Practice published by the Lending Standards Board which covers good practice in relation to loans, overdrafts and other types of lending that we do not currently offer.

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