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Frequently Asked Questions

Click on the links below to view a series of FAQs on our products and services:

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Managing your account

  • Account number and sort code
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Personal bank accounts

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Business bank accounts

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Security

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Online Banking

Ways you can contact us

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Phone us

0345 850 5555 (or +44 (0) 20 3375 6422 if you're calling from outside the UK)

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Email us

Use our online form to send us an email

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Log into Online Banking to send us a secure message

Contact us

Telephone
0345 850 5555 or +44 20 3375 6422 (if calling from abroad)
Calls may be recorded for monitoring and training.

Customer Service telephone opening hours
8.00am – 7.00pm Monday to Friday
9.00am – 5.00pm Saturdays, Sundays and Bank Holidays

Email us (via our online form)
Click here for our online form

Modern Slavery Statement

Read our statement, financial year ending 2023

Cynergy Bank Limited. Registered in England and Wales: 04728421.
Registered office: 4th Floor, One New Change, London EC4M 9AF.
Correspondence address: PO Box 80030, London EC4P 4NG.

Cynergy Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Asset Based Lending is exempt from regulation by the Financial Conduct Authority and the Prudential Regulation Authority. Our main business is the provision of financial services under registration number no. 575105. Cynergy Bank and the curve logo are registered trademarks.

Eligible deposits with Cynergy Bank Limited are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the protected limit are unlikely to be covered. Further information is available here or at https://www.fscs.org.uk/ .

For free and impartial advice, set up by the government, click here .

Cynergy Bank Limited is a member of UK Finance and subscribes to the Standards of Lending Practice published by the Lending Standards Board which covers good practice in relation to loans, overdrafts and other types of lending that we do not currently offer.

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BSI ISO/IEC 27001 Information Security Management badge (IS 568376) - BLUE