What would you like to do?
Email us
Complete our online form to direct an inquiries to our Customer Support team.
Sending secure messages
Secure messages are sent via Online Banking. For more help, take a look at our Online Banking Frequently Asked Questions (FAQs).
Phone us
Our Customer Service lines are open from 8.00am to 7.00pm weekdays and 9.00am to 5.00pm (UK time ) on weekends and bank holidays. Phone:
0345 850 5555 or
+44 (0)20 3375 6422 (if you're calling from outside the UK).
Calls may be recorded for monitoring and training.
For customers with hearing or speech impairments
Contact us using Next Generation Text Service .
Report fraud or a lost or stolen card
Tell us straight away if your card has been lost or stolen or if you think you have been a victim of fraud. Check our reporting fraud page for for advice and contact information.
Our regional offices
Visits to offices are by appointment only. Contact your Relationship Manager to arrange.
Opening hours are 9.15pm – 5.15pm, Monday to Friday.