Cynergy Bank Digipass®

Our Digipass® allows you to authenticate your actions on your Online Banking, without the need for a smartphone. Please see our guides below on how to register your Digipass® and how to use it to authenticate any actions on your account.

FAQs

Cynergy Bank Digipass®

Our Digipass® allows you to authenticate your actions on your Online Banking, without the need for a smartphone. Please see our guides below on how to register your Digipass® and how to use it to authenticate any actions on your account. 

How to register your Digipass®:

Before you start:

  • Insert 2 x AA batteries (included in the pack) in to the slot on the back of the device
  • Switch ON the Digipass® by holding down the red button for a few seconds
  • A message advising ‘To activate please log into Online Banking at https://www.cynergybank.co.uk/ and follow the on-screen instructions’ will be displayed.

Note: The Digipass® device will "time-out" (switch off) after a few seconds once it is turned on and in use. To prevent this from happening, keep pressing the '0' button whilst you are using the device so that the Digipass® senses activity and keeps active during the registration process.          

Registration steps:

Step 1: Log into Online Banking using your User ID and Passcode.

  • On the next screen, click the button titled ‘Request One Time Passcode’ which will send you a unique code by SMS or can be requested using the old style Digipass®.
  • Enter the passcode you receive and click 'Confirm'.

 

Step 2: Scan the 1st registration image

  • On your Digipass®, select ‘Continue’ on the screen by using the grey select button on the right-hand side of the device - this will open the Digipass® camera.
  • Point the Digipass® camera, located on the back of the device, at the image shown on your computer (with the Digipass® screen facing you) and wait for it to scan the registration image.

The Digipass® device must be held a few inches away from the image. You should see the image in the window of the Digipass® screen.

Step 3: Create a PIN

  • On your Digipass®, create a memorable PIN as below:

a) Select ‘Continue’ using the grey button on the right-hand side of the device

b) Enter a memorable 4-digit PIN using number buttons on the device.  Select OK using the grey button on the right-hand side of the device

c) Re-enter the memorable 4-digit PIN. Select OK using the grey button on the right-hand side of the device

d) The Digipass® will display a message confirming PIN set up. Select continue.

 

Step 4: Type in 1st registration code

  • The Digipass® will then display an 11 digit code.
  • On your computer, type in the 11 digit registration code displayed on the Digipass®. Then, click ‘Next’ to continue.
  • On the Digipass®, Select ‘Done’ using the grey button on the right-hand side of the device
  • When the Digipass® screen displays the message ‘‘Was the code entered and accepted by the website?’’, Select ‘Yes’ to confirm entry using the grey button on the right-hand side of the device. 

 

Step 5: Scan the 2nd registration image

  • On your Digipass®, a message ‘Please capture the activation image from the website’ will be displayed.
  • Select continue using the right grey button on the device - this will open the Digipass® camera again. Point the Digipass® camera at the image shown on your computer and wait for it to scan.

The Digipass® screen must be facing you and held a few inches away from the image. You should see the image in the window of the Digipass® screen

 

Step 6: Type in 2nd registration code

  • The Digipass® will then display a 6-digit code.
  • On your computer, type in the 6-digit registration code displayed on the Digipass®. Then, click ‘Finish’ to continue.
  • On the Digipass®,  select ‘Done’ using the grey button on the right hand side of the device 

That’s it.

Once you see the confirmation screen within Online Banking, you're registered and will be able to use the Digipass® when you log in or make certain transactions online. Click 'Continue to Online Banking' to see your Account Summary page.

How to authenticate actions using a registered Digipass®:

Once you’ve registered the Digipass®, when you attempt certain transactions using Online Banking you’ll be asked to authenticate them before they can be completed. For example, when you login or create a new payee in Online Banking you will be presented with an authentication image.

You will need to use the Digipass® to scan the authentication image by following the below steps to authorise the activity in Online Banking.

Authentication steps:

Step 1: Scan the authentication image

  • Switch on the Digipass® by holding down the red button for a few seconds
  • Point the Digipass® camera located on the back of the device, at the authentication image shown on your Online Banking session (with the Digipass screen facing you) and wait for it to scan. The Digipass will ask for your 4-digit PIN. 

The Digipass® device must be held a few inches away from the image. You should see the image in the window of the Digipass® screen

Step 2: Enter your PIN

  • On your Digipass®, enter your memorable 4-digit PIN that was created at the time of registration.
  • Digipass® will now display the 6-digit authentication code that needs to be entered in the Online Banking session

Step 3: Type in authentication code

  • On your Online Banking session, type in the 6-digit authentication code displayed on the Digipass® and click ‘Confirm’ to continue.

That’s it.

Once you see the confirmation screen within Online Banking, your action has successfully been completed.

If you encounter any issues during the registration or authentication process, please contact Customer Service on 0345 850 5555 (if calling outside UK +44 20 3375 6422)* Our Customer Service lines are open from 8.00am to 8.00pm weekdays and 9.00am to 5.00pm on weekends and bank holidays.

*Calls may be recorded for monitoring and training.