Cynergy Bank Implements nCino to Provide an Omnichannel and Agile Customer Experience

Cynergy Bank utilises cloud-based nCino Bank Operating System® to build digital bank with human touch.

London – January 26, 2021nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking and digital transformation solutions for the global financial services industry, today announced that specialist banking provider Cynergy Bank has adopted the nCino Bank Operating System to support its SME lending processes following a successful Coronavirus Business Interruption Loan Scheme (CBILS) relationship with the company last  year. The bank is leveraging the nCino platform to elevate digital banking for their customers and provide their employees with more time to dedicate to customer relationships through the elimination of manual tasks.

In the midst of the COVID-19 pandemic, Cynergy Bank utilised nCino to process government loans, from online application through underwriting, automated decisioning, document preparation and closing, all while redefining the digital experience for their borrowers and employees as they collaborated on the same platform, reducing the need for paper-based processes. The bank then decided to expand their use of nCino into other product lines to create further operational efficiencies and an improved omnichannel customer experience.

“We want our customers to have an unrivalled human digital banking experience and are committed to using technology to enhance our market leading customer service, delivered by our relationship managers,” said Michael Rennie, Chief Digital Officer at Cynergy Bank. “As we continue to adapt at a rapid pace to meet the needs of our customers, we need a flexible and agile technology solution with the ability to scale as our business evolves. The nCino platform has become an invaluable element of our banking infrastructure to deliver on the digital-first expectations of our customers.”

“We’re proud to be working alongside Cynergy Bank as they fulfil their commitment to innovating their business and determining the best ways to serve their customers,” said Edward Lane, VP Sales – EMEA at nCino. “In today’s world, time to market and time to serve are more critical than ever before, and I am delighted that we have been able to help Cynergy quickly and materially affect both.”

About nCino
nCino (NASDAQ: NCNO) is the worldwide leader in cloud banking. The nCino Bank Operating System® empowers financial institutions with scalable technology to help them achieve revenue growth, greater efficiency, cost savings and regulatory compliance. In a digital-first world, nCino's single digital platform enhances the employee and client experience to enable financial institutions to more effectively onboard new clients, make loans and manage the entire loan life cycle, and open deposit and other accounts across lines of business and channels. Transforming how financial institutions operate through innovation, reputation and speed, nCino works with more than 1,200 financial institutions globally, whose assets range in size from $30 million to more than $2 trillion. For more information, visit:

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