Document Library
Welcome to our document library. Here you’ll find documents containing details of all our products and services. This includes brochures, product guides, Conditions and application forms which you can download.
You will need Adobe Reader to see these documents. To install Adobe please click here.
| Product | Category | Document |
|---|---|---|
| Business Current Account | Application form |
Business Account application form for companies and partnerships. (377kb) Download this form to apply by post. |
| Business Current Account | Application form |
Download this form to apply by post.
|
| Business Current Account | Conditions |
Effective from 1 May 2021
|
| Classic Saver | Conditions |
Classic Saver Conditions. (474kb) Classic Saver Conditions and Summary box |
| Client Account | Conditions |
Client Account Conditions. (345kb) Please read before applying. |
| Complaints Leaflet | Guide |
Complaints leaflet. (364kb) Complaints process |
| Lending | Conditions |
Please read before applying.
|
| Business Current Account | Guide |
European Commission - Payment Services Directive Fact Sheet (Business). (84kb) Published by the European Commission. Details on PSD2, security in your payments and your benefits and rights as a consumer. |
| Business Current Account | Fee Information Document |
Fee Information Document Business Current Account (euro). (225kb) Effective from 9 March 2020 |
| Client Account | Fee Information Document |
Effective from 1 November 2018.
|
| Savings Accounts | Fee Information Document |
Fee Information Document for Savings Accounts (euro). (136kb) Applies to any type of savings account operated in euros |
| Savings Accounts | Fee Information Document |
Fee Information Document for Savings Accounts (sterling). (142kb) Applies to any type of savings account (except euros) |
| Bonds | Conditions |
Please read before applying.
|
| FlexiBond | Conditions |
Flexibond Conditions. (447kb) Please read before applying. |
| Financial Services Compensation Scheme (FSCS) | FSCS | |
| Lending | Conditions |
Please read before applying (for overdrafts only)
|
| Online Banking | Application form |
Online Banking application for business customers.
|
| Online Banking | Application form |
Request to add a business account to Online Banking. (213kb) Request to add a business account to Online Banking. |
| Online Banking | Application form |
Request to change Online Banking user access level for business customers. (204kb) Request to change Online Banking user access level for business customers. |
| Lending | Guide |
Standards of Lending Practice. (156kb) Published by the Lending Standards Board. |
| Business Current Account | Fee Information Document |
Fee Information Document Business Current Account (sterling) 26 October. (211kb) Effective from 26 October 2020 |
| Lending | Fee Information Document |
| Product | Category | Document |
|---|---|---|
| Personal Current Account | Application form |
Additional applicant(s) form for existing personal account(s). (185kb) This form is available for personal customers resident in the UK only. |
| Bonds | Application form |
Fixed Rate Bond application form for personal customers.
|
| Cash ISA | Conditions |
Cash ISA Conditions. (434kb) Please read before applying or apply online |
| Classic Saver | Conditions |
Classic Saver Conditions. (474kb) Classic Saver Conditions and Summary box |
| Complaints Leaflet | Guide |
Complaints leaflet. (364kb) Complaints process |
| Lending | Conditions |
Please read before applying.
|
| Personal Current Account | Guide |
European Commission - Payment Services Directive Fact Sheet (Personal). (84kb) Published by the European Commission. Details on PSD2, security in your payments and your benefits and rights as a consumer. |
| Savings Accounts | Fee Information Document |
Fee Information Document for Savings Accounts (euro). (136kb) Applies to any type of savings account operated in euros |
| Savings Accounts | Fee Information Document |
Fee Information Document for Savings Accounts (sterling). (142kb) Applies to any type of savings account (except euros) |
| Personal Current Account | Fee Information Document |
Fee Information Document Personal Current Account (euro) October. (184kb) Effective from 1 October 2020 |
| Personal Current Account | Fee Information Document |
Fee Information Document Personal Current Account (sterling) October. (184kb) Effective from 1 October 2020 |
| Bonds | Conditions |
Please read before applying.
|
| FlexiBond | Conditions |
Flexibond Conditions. (447kb) Please read before applying. |
| Financial Services Compensation Scheme (FSCS) | FSCS | |
| Mortgages | Conditions |
General Conditions for Residential Mortgages Nov 2018. (190kb) General Conditions for Residential Mortgages Nov 2018 |
| Online Easy Access Account | Conditions |
Please read before applying.
|
| Online ISA | Conditions |
Online ISA Conditions. (546kb) Please read before applying. |
| Personal Current Account | Conditions |
Please read before applying or Apply Online. Effective from 1 May 2021.
|
| Personal | Application form |
Personal Details Update Form. (350kb) Form for updating personal details and reactivating dormant accounts |
| Lending | Guide |
Standards of Lending Practice. (156kb) Published by the Lending Standards Board. |
| Bonds | Application form |
Third party agreement. (195kb) Application form |
| FlexiBond | Application form |
Third party agreement. (195kb) Application form |
| Online Banking | Application form |
Third party agreement. (195kb) Application form |
| Lending | Fee Information Document |