Complaints

Cynergy Business Finance are committed to providing products and services to the very highest standards.  If you feel we haven’t lived up to your expectations in any way, we would like to know so we can put things right for you.

As members of UK Finance, we abide by their key commitments to treat business clients and guarantors fairly.  Full details of the Independent Standards Framework can be found by following this link: www.ukfinance.org.uk/IFABLStandards

 

Our commitment to you

When we receive your complaint:

  • We will provide you with an acknowledgement within 24 working hours.
  • When we have investigated your complaint, we will either contact you for additional information or provide you with a proposed resolution within 72 working hours of our initial acknowledgement
  • If you are satisfied with the proposed resolution, we will consider the complaint to be closed
  • Where we are unable to resolve your complaint, you can escalate your complaint to UK Finance for further consideration via IFABLStandards@ukfinance.org.uk  

 

How to contact us with your complaint

  • Raise your complaint with your daily contact either face to face, by telephone or by email.
  • Call Cynergy Business Finance on 0161 804 1351
  • Write to Cynergy Business Finance at 2nd Floor, 3 Hardman Square, Spinningfields, Manchester M3 3EB
  • Email: feedback@cynergybusinessfinance.co.uk