A specialist bank serving the blended financial needs of business owners, property entrepreneurs and family businesses.

Supporting customers affected by COVID-19

Getting in contact with us

To look after our Customer Service staff we have introduced social distancing measures – this includes shift working and working from home. This is to reduce the number of people in our offices at any one time.

If you do need to contact us please send us a secure message through Online Banking or email us at customerservice@cynergybank.co.uk. Alternatively please contact your relationship manager. Please only contact us by phone if you can’t do what you need to through our website or if you urgently need our help. This will keep our teams available to help our most vulnerable customers.

We want to reassure you that at Cynergy Bank we are 100% focused on the health and well-being of our customers, colleagues and communities. We will use this page to let you know what help and support is available, and to give you updates on our services.

Helping you manage your money

  • On 11 April 2020 the British Business Bank announced Cynergy Bank as a new lender under the Coronavirus Business Interruption Loan Scheme
  • If you face material financial concerns as a result of COVID-19, we can help you access your money held in Cynergy Bank fixed rate bonds and fixed rate ISAs. Just let us know you need help and we will release your funds early, without any penalties.
  • For our existing personal overdraft customers, the interest free period is ending on 31 October 2020 and the planned representative 17.5% EAR* (variable) interest rate will now take effect from 1 November 2020. *EAR stands for Equivalent Annual Rate.

  • For our mortgage customers, if you think you may struggle to make your monthly mortgage payments because of COVID-19, we may be able to help with a payment holiday of up to three months.

  • Spending limits on contactless cards increased to £45 from 1 April 2020, to help you make more transactions without touching card terminals or cash.
  • Please ensure cheques are deposited at our north London office by 12pm to be processed that day. Cheques received after 12pm may not be processed until the next working day

If further support is needed, please get in touch with your Relationship Manager so we can explore how we can help you.

How you can support members of the community or Getting in touch

  • Where possible please use our online services before getting in touch. This will help us focus on the customers who need us most and help us serve our customers who may not have online access.
  • Business customers can contact their Relationship Manager.
  • For other enquiries please email us at customerservice@cynergybank.co.uk. If you have access to Online Banking you can send us a secure message.
  • If you do not have access to email, you can contact us, however there may be an extended delay in answering your call.
  • We have provided direct contact details to existing customers who may find it more difficult to manage their finances or get in touch with us, and we sent them a treat package to lift their spirits during isolation.

Please bear with us, we are receiving an unprecedented number of requests and will reply to your enquiry as soon as we can. We apologise for the inconvenience and thank you again for your patience.

Supporting our staff

  • The majority of our employees are working safely and securely from home.
  • To help keep colleagues safe when they are working from our offices, we are regularly conducting deep-cleans of the premises and ensuring all government measures are in place including two-metres social distancing and providing on-site parking facilities where possible.

Keeping your money safe

  • As a UK Bank we are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
  • Our customers have the additional reassurance that eligible deposits with Cynergy Bank are protected by the Financial Services Compensation Scheme.
  • Please be extra vigilant at this time. We're aware that fraudsters are using the coronavirus as an opportunity to try to trick people into revealing personal or financial information. Cynergy Bank will never ask you for passwords or passcodes for your account or suggest you move money to a third-party account.  

 

Getting in contact with us

To look after our Customer Service staff we have introduced social distancing measures – this includes shift working and working from home. This is to reduce the number of people in our offices at any one time.

If you do need to contact us please send us a secure message through Online Banking or email us at customerservice@cynergybank.co.uk. Alternatively please contact your relationship manager. Please only contact us by phone if you can’t do what you need to through our website or if you urgently need our help. This will keep our teams available to help our most vulnerable customers.

Get in touch

We’re here to help. Visit Contact us for opening hours and contact details.

Contact Us