Business Current Account
A Business Current Account with Cynergy Bank gives you everything you need to keep your business in order. It’s quick and easy to manage, and helps you keep track of your cashflow.
You also have the security of knowing your eligible deposits are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme.
- Make payments using your Visa debit card with contactless technology - the fast, easy and secure way to pay for purchases under £30.
- Manage your finances whenever it suits you, with our Online Banking and Mobile Banking services.
- Low opening deposit – just £10.
- Overdraft facilities to help you manage your working capital and day-to-day cashflow needs.
- Cheque book and paying-in book.
- VISA debit card available, which can be used to withdraw up to £300 twice within any 24-hour period from any ATM in the UK. You can also use it abroad at any ATM displaying the VISA logo.
- Pay for goods and services wherever you see the VISA sign.
- You can pay into your account at UK branches of HSBC.
- You can arrange cashing facilities for withdrawals at UK branches of HSBC.
- Access a range of payment services including Faster Payments, CHAPS, and SWIFT.
- International corporates only: There is an Application Review Fee of £500 when the first account is opened.
- Most eligible deposits are protected up to £85,000 the UK Financial Services Compensation Scheme.
Effective from 1 September 2020
Effective from 26 October 2020
Effective from 9 March 2020
Published by the European Commission. Details on PSD2, security in your payments and your benefits and rights as a consumer.
To apply for a Cynergy Bank Business Current Account, please contact Customer Service on 0345 850 5555 (or +44 (0)20 3375 6422 if you are calling from abroad). Our Customer Service lines are open from 8.00am to 8.00pm weekdays and 9.00am to 5.00pm on weekends and bank holidays. Calls may be recorded for monitoring and training.
Business Current Accounts FAQ
Account(s) are set up for online access in accordance with the existing signing instructions. Business accounts that require more than one signature will require more than one Online Banking user with the appropriate authority to approve a transaction.
Standing orders can be set up, viewed, amended and cancelled online.
Direct Debits can be viewed and cancelled, but a signed mandate from the direct debit originator addressed to the bank is required to set up a new Direct Debit.
Transfers can be made between your own account(s) in different currencies but require two working days to clear. The day's exchange rate will be applied automatically. A limit of £250,000 applies for each cross currency transfer; however there is no limit to how many transfers you make provided you have available funds.
- European payments – Payments made within the European Union require an IBAN number and a SWIFT/BIC code
- United States of America – a routing transit number (RTN), SWIFT code and account number.
- Rest of the World – Account number or IBAN number if applicable and a SWIFT code
To send an international payment (from a non GBP account or outside of the UK) select the 'Make new payment(s) option' and go to ‘Click to change currency or if payment is not in the UK’. This will display additional fields that are required to make an international payment.
In the Payments section of Online Banking, select the type of payment you wish to make and complete the necessary fields on the screen. Please refer to online Help for guidance. You will need to authorise payments using a one-time passcode or Digipass® code.
Please note that it is your responsibility to ensure that the account details of the payees are correct before payments are sent.
Online Banking is free to use (the only cost being any network or data usage). Only transaction charges apply which can be viewed here.
Only account holder(s), or third party mandate holder(s) can access the account online.
One time passcodes will be sent to the mobile number we have registered for the Online Banking user.
Please ensure that we have your correct details on our records. Please call Customer Service if you have any queries.
The standard daily user limit for Personal users is 50,000GBP (subject to available funds).
The standard daily user limit for Business users is 250,000GBP (subject to available funds).
Please call Customer Service if you have any queries about limits on Online Banking.
Your available balance is the amount of funds available to you at that time. It takes into consideration any overdraft limit and amounts on the account that has not yet been applied (such as debit card authorisations).
The balance that is described as current balance on the account details screen does not include the overdraft limit or reserved amounts and may include amounts with a future value date that have not yet cleared in the account.
When you log on to Online Banking Help screens are available on each page, which should answer any questions you may have and guide you through how to use the service.
If your query is not answered on the Help screens, please call our Customer Service team for further assistance.
Online Banking can be accessed from anywhere around the world, from any computer with internet access that meets our System requirements. As long as you have your mobile phone with you and your number is registered with us, you can still make payments if you need to.
Business users will need to have their Digipass® with them to make payments.
If you are unable to view the Online Banking site, check that the computer you are using meets the System requirements for Online Banking.
If you are trying to log on and see an error message saying 'invalid User ID' or 'invalid Passcode', check that you are typing your log on details correctly.
It may be that Online Banking is temporarily unavailable; therefore please try logging on again after a short time. If you still experience issues logging on, call our Customer Service team for further assistance.
After logging on to Online Banking (using the Passcode sent to you by Cynergy Bank), you will be asked to change your Passcode immediately. Your password should be a minimum of 8 characters long, include at least one capital letter and one number.
You can change your Online Banking passcode at any time by selecting the ‘Change Passcode’ option in the Personalisation menu.
Advice on how to stay secure can be found here. Please avoid saving any security credentials into your internet browser.
You can request a new passcode to be sent to you by a text message if you go to ‘Forgotten your security details’ on the log in page. You will be asked a number of questions on the following screens; provided you submit the correct responses, we will send you a reset passcode to your mobile phone by a text message. Business users will receive their passcode by post.
Please call Customer Service if you have any issues requesting a new passcode online.
If you cannot remember your passcode, you can reset it online by going to ‘Forgotten passcode’ on the Online Banking log in page. This will take you through to a number of screens; provided you submit the correct responses your passcode will be reset and sent to you by a text message.
Alternatively, you can call Customer Service for a new passcode to be sent to you.
Business customers will need to call Customer Service.
If you cannot remember your User ID, please call Customer Sevice to arrange for a reminder of your User ID to be emailed to you. Please note that your passcode will also be reset at the same time and sent to you.
Advice on how to stay secure can be found here. Please avoid saving any security credentials into your internet browser.
If you have never logged on or last logged on before 13 June 2016; you can register for the Online Banking service by going to ‘Register for Online Banking’ on the Online Banking log in page. This will take you through a number of screens; provided you submit the correct responses you will automatically be set up to access your account(s) online.
Please note that you must have your correct email address and mobile phone number registered with us.
You can also visit our branch to speak to us or call our Customer Service team.
Business customers should complete the relevant application form or call Customer Service team to send you a form.
Otherwise, please use your User ID with the passcode sent to you either by text or in the post to log on to the Online Banking service.
To see the Rapport icon in your Google Chrome address bar you can enable Rapport’s Google Chrome extension here.
If you’ve forgotten your PIN number, please call Customer Service to request a reminder on 0345 850 5555 (+44 20 3375 6422 from outside UK) between 9.00am and 5.00pm Monday to Friday. Calls may be recorded for monitoring and training.
‘Verified by Visa’ is a special program designed to protect you from unauthorised use of your Visa debit card. It’s a simple, secure way to pay at thousands of participating online retailers. You just set up a private password, known only to you and Cynergy Bank. You can register your card for this protection by clicking here, or by clicking on a link to ‘Verified by Visa’ the next time you are shopping at a participating retailer. You will be asked to enter some simple information that you have on your card, and then you can create your own password. Once you have activated your card, you will automatically be prompted to provide your password as part of the checkout process each time you make a purchase at a participating retailer. Your password will have to be verified by Cynergy Bank for the checkout process to continue. So even if someone knows your debit card number, they can’t buy online without your password. This service is free and once you have registered, you can start making secure purchases using your Cynergy Bank Visa debit card.
Please click here to view the operating systems and browsers supported by Trusteer Rapport. Please note that Microsoft Edge is currently not supported by IBM Trusteer Rapport.
Please click here for system requirements (PC, Mac and mobile).
You can find out more about Trusteer Rapport and view tutorials on the Trusteer website at http://www.trusteer.com/learning-center.
Anti-virus software, anti-spyware software, personal firewalls and anti-phishing toolbars are important and useful. For financial fraud and identity theft however, criminals use new, sophisticated techniques that can go undetected by conventional desktop security software. Trusteer Rapport's protection is based on an entirely different technology. Trusteer Rapport protects your username, password, and other sensitive login information, and prevents malware and fraudulent websites from stealing this information. Trusteer Rapport also protects your online communication and prevents malware from tampering with your transactions (for example, transferring money from your bank account to the attacker's bank account). If you bank online, Trusteer Rapport can significantly reduce your exposure to financial fraud and identity theft.
When you download the software, it's already set up to protect you when you use Cynergy Bank Online Banking. However, you can set the software up to protect other websites too. Visit the Trusteer website to protect other selected websites.
Yes. Trusteer Rapport does not replace your anti-virus software. It works differently and prevents attacks that your anti-virus software cannot detect or remove. Anti-virus and Trusteer Rapport are two complementary security layers and we recommend using both for maximal protection. You need to make sure that you keep your anti-virus up to date.
Any performance or browser issues experienced immediately following installation of Trusteer Rapport are most likely a result of software incompatibility or a clash with malware already on your computer. While Trusteer Rapport is tested extensively against hundreds of software solutions and Trusteer does everything they can to prevent, identify and fix such issues, inevitably a few software combinations remain untested. Trusteer will work with you to resolve any issue you're experiencing. Visit the Trusteer website to start an online chat with a Trusteer support representative.
When you browse to a website the Trusteer Rapport icon will appear next to the browser’s address bar. The icon is green when Trusteer Rapport is protecting your communication with the website. And the icon is grey when the communication is not protected. When Trusteer Rapport identifies a security hazard it usually neutralises the threat without having to inform you. In a few cases where Trusteer Rapport detects some level of risk, it may require a confirmation (i.e. Yes or no) from you before neutralising the threat.
You can find out more about Trusteer Rapport and view tutorials on the Trusteer website at http://www-03.ibm.com/software/products/en/trusteer-rapport. You can also click 'Live Support Online' on the left hand side of the support page to start an online chat with a Trusteer support representative.
If you think that any of your accounts with us have been accessed online by someone other than yourself - please contact us immediately on 0345 850 5555.
Yes. At Cynergy Bank we use high levels of security. Once you have applied for Online Banking, you will receive a User ID and passcode to log-in with each time you access Online Banking. Payments are authorised with secure passcodes.
For business customers only: A Digipass® is a small security device that generates a unique code that changes every 30 seconds. It is used together with your User ID and passcode for making payments and enhances the already high level of security of Online Banking. Find out more about how you are protected and the steps you should take to ensure your online banking is secure.