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Authenticator App

If you have a smartphone, our Authenticator App is the easiest way to authenticate your actions on your Online Banking. Please see our guides below on how to register your App and how to use it authenticate any actions on your account.

Frequently Asked Questions

Cynergy Bank Authenticator App

If you have a smartphone, our Authenticator App is the easiest way to authenticate your actions on your Online Banking.

Please see our guides on how to register your App and how to use it authenticate any actions on your account.

Having trouble registering your device or authenticating an action?

Make sure you check through our key troubleshooting tips below before you attempt the action again:

  1. If your device is telling you to try the action again: Check your internet connection is strong enough and try moving to another room or waiting a few minutes before attempting the transaction again.

  2. If you’re having issues downloading the App: Check your device is compatible (any smartphone or tablet that uses operating systems iOS 8.0 onwards or Android 4.1 onwards are compatible)

  3. If you’re having issues with scanning the Authentication code: Check your device has got permission to access the camera. Go to your settings and ensure that the camera permissions are 'ON' for the Cynergy Bank Authenticator App

  4. If you're having issues with the authenticator on your device: have you upgraded/changed your device recently? If so then you'll need to reset your app and then register your new device. Details on how to do this are included in the Authenticator App FAQs.

  5. If you’re having issues logging in using the App: Is the device you are using only being used by you? You cannot share your device with others to access Online Banking so make sure you are the only one who has registered the App to your device.

  6. If you’re having issues with authenticating and logging in on the same device: Check your device on Private Browsing or Incognito mode. You can change this on your browser settings and ensure this is not selected.

  7. If you’re having general issues with the App: Check that you’re using latest App software – Go to your App settings and check that you are using the latest version of the Cynergy Bank Authenticator App.

  8. Reset Your Registration: To reset your registration, please contact our Customer Service team at 0345 850 5555. If you're calling from outside the UK, dial +44(0)203 375 6422.

Ways you can contact us

Phone us

0345 850 5555 (or +44 (0) 20 3375 6422 if you're calling from outside the UK)

Email us

Use our online form to send us an email